As said above, you'll still need your vacc card at check-in. App still crashes on my phone, but as long as I can get in. What is a Princess MedallionClass Vacation? Its the worst (ta && ta.queueForLoad ? Shipping your Medallion and accessories to home is only $10 USD, no matter how many you buy. I had this interaction yesterday when checking DMW function. They may also call the Guest Services Desk or talk to their Stateroom Steward, as usual. 0:00 / 1:40 Princess Medallion App Not Working? Which phone number did you call? The emergency contact for my travelling has been carried to my 'information'. HELP please, Your app will not accept my booking number please advise thankyyou. My partner has same problem. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110499087', '');}, 'log_autolink_impression');cruise next March. This is over several weeks time. Today I was told to check back in a month. Thank you, Rick&Jeannie! I believe they have the ability to make updates within the app on your behalf if there's an issue. Even the website had issues of ups and downs tjis weekend. The Princess MedallionClass App - This will have your OceanReady boarding pass with a QR code. I still don't see anything about choosing an arrival time but at least I'm in . However, when I spoke to Princess on the phone they said that this would take you to section where you take a picture of your passport and upload it. LTE/3G/2G (auto connect). Your advise & resolution required ! I am trying to save the personal information once I enter it, but the save button is always grey, so I cannot save anything. Not everyone upgrades their phone each year. Also try reaching out to askoceanmedallion@carnival.com I did that once and received a response within a day. and Cruise Critic Princess Cruises forums have a lot of discussion about the medallions. If that photo does not match a guest during a purchase, the transaction will not be authorized. Text, video chat, share photos and check email, Stream your favorite shows, movies, music and sports. It's just, dammit! This ranks as one of the slowest unfriendly apps I have ever seen!! this must be one of the worst apps ever struggled with just about all of the info it wanted been trying for over a month to add a photo it either crashes or says try again later i have now given up on it they will have to take our pics when we get to the port if your going to use this high tec you should make sure it works properly, The medallion class app does not work. . my next gripe is about the airport that if we are unfortunately needing repatriated home. Now You Now Have a Web Option Solo Sue Travels 881 subscribers Subscribe 6K views 11 months ago #PrincessCruises #cruisenews #cruiselife Hello. Purchase accessories or personalize your Medallion and wear it however you like. Your help to a resolution required! . (started several months ago). Wtf!!!!! Wasted 1 1/2 hours trying to submit details, used iPhone iPad and Mac PC all to no avail. How does the Medallion device help with guest safety? That eventually went away. How can I arrange to have my Medallion shipped to my home? and well deliver it to you with no service charge. I deleted the App from my Iphone and i-cloud and re-installed. That eventually went away. Princess MedallionClass does not seem very safe to us. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. Pass. App will not accept my Florida enhanced drivers license. Click "get online now". I can't recall anywhere in the Android app where it asked or allowed me to upload any documents. In any case I have the main dining room confirmed every night already at 7 PM so I will see if I feel like eating at any alternative restaurants (but my cruise is much shorter than yours due to pets at home!). Will that be a problem? Booking number 3NHJ7J. Not able to download app. Select the issue you are having below and provide feedback to Princess MedallionClass. I have tried taking a picture - nope. Also, mention the most recent voyage you were on with Princess. Follow these steps to resolve intermittent Princess MedallionClass app issues: This issue is usually caused by your network. Not very good to say the least. Give an option to put you in the queue and call you back when someone can help you. The app crashes on open on my Galaxy S8. Try your partners phone also. App is also up-to-date. And there are a few ways to get the attention of the developers/DBAs: 1. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112050656', '');}, 'log_autolink_impression');cruiseeasy and convenient. For customer support, please contact: [emailprotected]. ), You will be able to leave a comment after signing in, By Cant choose dinning options and when I got to "how did we do" I managed a few words before it disappeared I am frustrated an lost. Your door unlocks as you approach and even gives you a personalized greeting. I have tried doing it manually and scanning but to no avail. In Ocean Ready there seem to be 5 steps, Number 1 on my app is labeled "Personal Information and Documents- Upload your travel and personal documents". Many people have overcome this by running the "website version" using a desktop PC (or Mac) which can be found on the Summary page in your Cruise Personalizer. For customer support, please contact: AskOceanMedallion@carnival.com What's New Version History Version 4.9 We've improved the Princess MedallionClass. We have an area on board called OceanFront, where designated OceanNavigators are available to assist you with any questions you may have. Arizona. Thank you, Rick&Jeannie! My Princess cruise is not until next July, so I am not going to bother too much with all those technology details until after the New Year. I picked the 4-top, but again suffering a bug I have had for about three weeks now where it puts the four of us at a 2-top for leg 1, a 4-top for leg 2, and back to a 2-top for leg 3 of a B2B2B. Your reply is definitely uncalled for. How can I open it to allow me to input information for my cruise. Does anyone know how I can do this outside of the app? Its not allowing me to enter personal info. We just used the medallion last week on a Princess (ta && ta.queueForLoad ? and still not get to go. Turns out, the leading-edge technology behind our smart ships helps reduce physical contact too. Managed to sign Covid 19 conditions for one of us, not sure how because J was just getting a loading notification but stuck. It took an extra long time to connect. However app says loading but never completes process? Tried to log in for two weeks. No. Cannot save changes to Personal Information. Survey the events on your ship live music, games, Stargazing, dance classes and more and create your own itinerary so you dont miss a thing. I was able to enter my personal documents and choose my wearable but in the MedallionPay section I'm not able to enter all the credit card info. In addition to unlocking a world of unique experiences, it also unlocks your stateroom door, and is used to make purchases on board. My functionality was I was offered a 4-top or a 6-top for our party of 4 (us + travel companions). I add it in and it won't take. Fortunately, the ship runs better than the Medallion App. It says "INVALID VALUE" for my email address so the next button isn't accessible. Most App issues have now been resolved *IF YOU HAVE A NEWER DEVICEor one that has lots of RAM*. Is there a way to wear my Medallion device other than the lanyard?Absolutely. Visit your muster station during select hours prior to your sailing and check in your medallion with a crew member this way, you'll know exactly where to go in case of an emergency. I was on Virgin last December and their app was wonky but nothing like this one. Crew membersconfirm your identity, matching your photo and location, without you having to hand them a card or enter a PIN. We are having trouble with the Medallion app as it won't let us scan in our passports. Help! The entire medallion program; from the medallion class app to the ocean ready app has some bugs or issues. If so, you would have historical records of personal information that should have been converted over to the MC App. I cannot figure out how to update the app with our new booking number. EDL). Since it is an app I don't use Chrome and it's buttons to print from. Can you help me? The MedallionClass App The all-in-one app interacts with your Medallion to put the MedallionClass digital experiences at your fingertips. I think this is down to semantics. A multi million dollar company with two bit IT system! You can even create an OceanTagalong that follows you throughout your cruise. Username Password Forgot Password Create New Account Login After downloading co ved images will not save. However, as every device differs, so you should check directly with the manufacturer of your medical device and physician for guidance. That network exceeds all cruise industry security standards and uses a combination of anonymization and encryption to keep data stored there secure. No, the Medallion contains no information at all. Tried the web version and it tells me that the Booking Number is already claimed. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. Which phone number did you call? You can't do everythingbut quite a bit can be done using this method. https://boards.cruisecritic.com/search/?q=medallion&quick=1&type=forums_topic&nodes=119, I sincerely do not think they will get it working consistently any time in the near future, Just need to do the 1page on passport with your info in code on the bottom. can't do mine. Complete info but save remains grey and on closing all info on these pages is list. Even she had troubles. It crashes, it stalls, it randomly shuts down. don't know how to do it, I think I put my husband pass on the app it said pending so don't know if it worked. If I try anything else, all information is lost. Is the Princess Tech Support HELPFUL, or are you treated as a small potatoes when you need help? The Medalion App was okay, but you won't get notifications if a fellow passenger tries to contact you using it. Wager on portals around the ship, or take the fun of the casino wherever you please stateroom, poolside, spa and more. CC Help Jenn Timeless cities, world-famous cuisine and boundless history in every port. the App has been down for the last 9 weeks how long is it going to be before the issues are sorted. It freezes every time I try to access anything. Can someone access my personal information through my Medallion device? I guess my App auto-updated this time as I see a new version number in Play Store (Android 3.0.94299) and my App has same version now and I did not re-install myself. One can only speculate this is in response to customers having the issues with the app. Is there anything else I need to know about my Medallion wearable?Just be sure to keep it with you at all times. When I try to scan passport it doesnt work. Surname Salzer. Generally speaking, if you want something that you can get/schedule on the medallion application.just do it the old way.ignore the application and you'll be a happier cruiser. Is the app available in multiple languages? The app no longer shows my upcoming cruises and will not let me add my bookings, just says booking not recognised. support deleted my old information and input new but I am unable to purchase medallionnet and it all reverts back to the old information. Can't save. If yes, then download the medallion class app from the app store. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. But it is good to know if your Medallion App is broken, you have another option.Now you can complete your Health Assessment Questionnaire on the website instead of fighting with the app. (My app issues didn't get fixed.) I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. Saved photes do not appear in my profile. My personal information appears to be incomplete. The Ocean Medallion looks like a small, quarter size disk and can be worn on a lanyard, waterproof wristband or other Ocean Medallion accessory. Other MedallionClass experiences, like OceanNow and OceanCompass, require you to be onboard. I have tried using wifi and cell. Camera Gear I use: GoPro Hero 9: https://amzn.to/3y842v7 GoPro Hero 9 replacement batteries and charger: https://amzn.to/3j0yWiK Gimbal for GoPro: https://amzn.to/3zJDbpq Gimbal for iPhone 12 Pro Max: https://amzn.to/3l7zSV1 Extension rod for gimbals: https://amzn.to/3yfYbE1 iPhone Vlogging setup: https://amzn.to/2V60prb Favorite Travel Gear: Travelpro Checkin Bag: https://amzn.to/3lbTjMn Travelpro Carryon Bag: https://amzn.to/37awEI9 Garment Bag: https://amzn.to/3BU1GlR Packing Cubes: https://amzn.to/3ibNX27 Toiletry Bag: https://amzn.to/3i91iYK Cruise Safe Power Strip: https://amzn.to/3mgGlwX The number of historical complaints/issues should reveal there is an issue, fix it! Can't click on it. Its easy to look ahead when you can see upcoming ports and activities for the whole voyage. Save button stays gray. . Tripadvisor staff removed this post at the original author's request. Having major problems whether I'm using the iPhone or the web-based version. You must have your required travel documents (e.g. You can also access these experiences through your stateroom TV and digital portals around the ship. The app just spun saying loading and I had to kill it, Your medallion app won't upload my covid vac proof. The Medallion device contains no personal information but transmits an encrypted guest i.d. It needs you to take a selfie for the photo, and take a pic of your passport, or manually enter the data for several other proof-of-citizenshipoptions (e.g. Youll appreciate the enhanced video-on-demand system in your stateroom. Quick voyages to the California Coast, Caribbean and Mexico. Seems to be no way to swipe or click out Now, put your network on 4G e.g. Powered by Invision Community. Unable to complete personal nformation. Wont let me get past birthday The app crashes on open on my Galaxy S8. Follow the steps on the MedallionClass app to gain OceanReady status (without shipping to your home). to the Ocean guest experience platform. Please advise how to edit and enter the correct birthdate. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. Website: Visit Princess MedallionClass Website. When we go to the page on the app where this should be done it correctly shows our country of. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. How do I REMOVE this app! CC Help Jenn In the OceanReady section of the MedallionClass app, tap "Medallion" and complete or conrm your shipping information at least 12 days before your Princess vacation begins. Here are some helpful workarounds that should work whenever Princess MedallionClass app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR. Can not get to green line. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. The problems imputing onboard payment details. It didn't recognise anything again. This video shows you what it looks like and walks you through the Health Assessment Questionnaire.Please like this video and subscribe to my channel to make sure you dont miss future content. IDK why no 8-tops, but not interested in them. Our guests are sharing some favorite moments from their MedallionClass vacations, and we can't wait for you join them! Ok so you checked that app has permission for photos, The phone should just be able to take a picture of the pictures and your passport. Uninstalled and tried again, and even though inputting the next cruise booking number, still comes up with the date of the cancelled cruise. How can this be resolved? Can't log in with app or on Webpage in order to provide required information. Takes about 30 seconds, I know. (And that was a nightmare) Hi, I am trying to put my travel documents in the ocean document and cant save it. Looks like you should have the latest version of the App. I called the first number and after being on hold for 90 minutes, the lady that picked up said 'Reservations". She deleted the app and re-installed it but to no avail, Everything on my Medallion app works except when I click on the dining for reservations I get endless loading but nothing ever comes up, I cannot upload photos for a cruise starting August 12th On-demand services, family and friends locator, ship navigation, interactive fun, and more. My app no longer shows me as green line. Ok so you checked that app has permission for photos, The phone should just be able to take a picture of the pictures and your passport. It also offered a 4 or 6-top. I have always had good luck with the Medallin app. I even tried to use their web version of the app. click "Force Stop". I have spent 2 hours trying to get the app to load my info? What happens if I lose my Medallion wearable? Not an improvement Guests who don't complete the above steps in the MedallionClass app will have to go through the Blue Lane for check-in, which is a slower, more manual process. What if I have trouble signing in or connecting to MedallionNet Wi-Fi?Switch your mobile device to "Airplane Mode" in Settings. I have always maintained that with ANY type of computer system there is *usually* more than one way to accomplish your goal! Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. This is under required documents section, Cannot log n to put my reservation number in. Why are you attacking me? I had this interaction yesterday when checking DMW function. I've called Princess about this multiple times to no avail, being left on hold for hours at a time. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Thank you, Rick&Jeannie!I have successfully located the Arrival Time feature on my tablet.App still crashes on my phone, but as long as I can get insomewhere, I am good. I have downloaded the app on my Motorola mobile phone ok, but when I press open, nothing happens. Previous message had wrong email address: The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number(not the 800-774-6237general support number) ; they probably won't be able to solve your problem, but they'll be able to report it to someone who can. tried to upload Covid pass. No Smart Phone.No Problem. such a waste of my time. Love TV and movies? Unable to update address details specifically postcode. Thank you, Rick&Jeannie!I have successfully located the Arrival Time feature on my tablet.App still crashes on my phone, but as long as I can get insomewhere, I am good. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. As the App does not recognise my name, date of birth or Princess Cruise Booking reference I cannot proceed any further. Call 1-800-PRINCESS and follow the phone tree to reach help for getting cruise ready with the Medallion app. I called the first number and after being on hold for 90 minutes, the lady that picked up said 'Reservations". Their NEW applications is horrendous we've had so many issues with it. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. The app crashes on open on my Galaxy S8. I still don't see anything about choosing an arrival time but at least I'm in . If you already have an online account with Princess, you may enter your . Alternately, if you don't feel like waiting on hold for two hours, you can just report your issue via the askoceanmedallion@carnival.com eMail address. Tried multiple times + deleted and reinstalled app on 2 separate occasions + switched off & restarted iPhones. App still crashes on my phone, but as long as I can get in somewhere, I am good. I had no problem setting up my account on the medallion app when we try to link my husbands medallion to our boarding information nothing is happening will not allow to go into my preferences or link account, Two things , tried to upload vaccination cards , says it still pending , cant go forward , Alamo tried to look later to double check , app just says auto logging Cant move forward from that. Have used the app successfully on previous cruises OK. My fellow passenger Kathy has put her preferred name to log into the app and not Kathleen as on her passport so cannot log on. - Onboard Packages I cannt get my health status to open and boarding times . Travel Documents - Double-check that you have all the required docs. After scanning my passport and filling in the details, I press SAVE. When I do get to a screen (literally 10 minutes later) to enter information it doesn't save it then it crashes. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. Our other single voyage works fine. I think they were having server issues this morning. Re Princess cruise app I Can`t scan my passport or my wife`s passport ,and when imputing it manually the area for date of birth only lets you use their calendar that only moves back one month at a time (so I had to tap back799 times) and more for my wife, then 120 times foreword for each passport expiry date. Walk along sun-kissed beaches in laid-back style. (started several months ago). Get OceanReady at home by downloading the MedallionClass app: Choose your arrival window so everyone isnt trying to board at the same time. There are several lengthy threads on the MedallionClass App, one specific to Android. The booking number for our cruise has changed since installing the Medallion Class app. The need to be in group A was to be able to reserve sanctuary days. Start your vacation sooner while maintaining physical distance. Update Princess MedallionClass to the latest version on PlayStore. Unable to complete personal information and emergency contacts sections on medallion app! I can do without the drinks, but still need required documents, health for boarding. But it won't allow me to save it, it is gray. I have tried for 3 weeks now to now avail. Started June 21, 2021, By Repeatedly tried to take security photo with no success. It just keeps downloading and never downloads. 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