Charges inside or outside frame. Wheels: 16. As mentioned above this warranty does not apply to the tire, spokes, brakes, rims, and other mechanical components of the bicycle. The battery is sealed and cannot be opened or fixed. Keep all packaging and paperwork until the inspection process is complete. We ship all our electric bikes via ShipBikes. Please inspect the packaging of your items when they arrive. We report the amount of the sale on the Customs form. Headlights working well.Battery changed once only. Original receipt of purchase required. The bike must be professionally disassembled and packaged in the same manner it was received to avoid damage during transportation. It can only be scheduled in a delivery window time frame. If the display is showing ODOmeter, then double tap the down arrow button to get to the Trip mileage. International andoffshore end-users must contact Ewheels directly to initiate the warranty process. Most all orders will ship the same day as ordered if the order is submitted before 1 pm PST. Anything outside of the USA incurs additional shipping charges. Charger not included. 3.4 out of 5 stars (3.4) 5. Bikonit, 4422 E Airport Dr, Str A. Ontario, CA 917617. Do not order items that are illegal to import into your country. Jupiter Bike Spare Battery For Defiant Jupiter $399.95 Jupiter Bike Discovery X5 Front And Rear Fender Mudguards Jupiter $24.95 Jupiter Bike Discovery Spare Power Charger, 110v 220v Jupiter $59.95 Jupiter Bike Defiant Fender Mudguard Set Jupiter $49.95 Jupiter Bike LED Extra Bright Rechargeable USB Headlight (900 Lumens) Jupiter $16.95 This warranty does not apply to any products or components, mechanical and/or electrical, which have in any way been altered from their original configuration by any person. Bikonit would arrange for and cover the return shipping fees. It does not include inside delivery or delivery inside an apartment complex to upper or lower levels. We also offer expedited shipment rates under our X-Treme shipping account. Please unplug if the charger is still red after 24 hours. 1) Customers opening any components by themselves, 5) Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold, 6) Damage or failure due to accident, misuse, abuse, or neglect (such as the with battery). If the returned products are not in original condition according to Clause, we will refuse a refund. Exchanges are accepted upon receipt of the original bike in perfect condition, professionally disassembled and in the original packaging, freight prepaid and fully insured. DO NOT REFUSE SHIPMENT. Outside temperature, rider weight and wind to name a few. Get Quote. If a defective part is found during the warranty period and the customer notifies us immediately, the seller will repair or replace the part based on his sole discretion. Save the carton and foam that your bike came in! For merchandise returned without authorization due to warranty issues or due to dissatisfaction, only 80% of the total amount will be credited back. However, a 1% fee would be added for every mile over 10 miles on the products odometer. Every ECOTRIC electric bicycleon our websitecomes with an18 monthswarranty against manufacturing defects in materials or workmanship on its frame, battery, motor, controller, and display. . If you are approved, then your refund, minus payment processing fees. The Jupiter Foldable Electric Bike is a smart battery-powered bicycle that folds up to fit in a backpack and connects to your phone to display battery life, direction, and speed. Contact Jupiter Bike Tech Support at 813-609-2453 opt. We will automatically ship any terminal pick up shipment to the terminal that is less than 30 miles distance from the customer. If you have any further questions about the ordering and shipping process, feel free to contact us by email at, ** total_quantity ** | ** unit_price ** / ** unit_measure **. Frame are warranted to be free from defects in material or workmanship for entire life. The warranty will be voided by any of the following circumstances: Due to the nature of the product some components must be exclusive from the manufacturer such as but not limited to the battery, motor, main gauge cluster, controllers, Led headlights, brake drums or disc rotors and pads etc. Please contact Ewheels directly for any assistance in locating a service provider or to make a warranty claim. Send the return package to the following address:EWheelsRETURNS DEPARTMENT, EWHEELS branded electric bicycles and Mobility scooters :90 days from the date of purchase\. 1 product rating About this product. Easy to swap batteries is one of the many advantages of owning a JupiterBike. You may contact our Customer Care Department toshipping weights and dimensions, warehouse address for pickup and directions for sending the prepaid label. Please contact our Customer service at info@eunorau-ebike.comto confirm the return address. To be eligible for a return, your item must be unused and in the same condition that you received it. If you need to exchange it for the same item, send us an email at. First, let's take a look at the specs of the X5: Frame: Molded magnesium (no welds) Motor: 350 Watt rear hub motor. Rs Price Coming Soon. Always contact customer service at 1 970 949 3261 or info@wildsyde.com Exchanges are accepted upon receipt of the original bike in perfect condition, professionally disassembled and in the original packaging, freight prepaid and fully insured. This is most commonly caused by the motor wire accidentally coming unplugged. Bolt Pro Electric Bike Tire and Tube Set. X-Treme will provide technical support via phone or through our Support Help Desk to assist customers with the replacement of parts but will not pay labor charges to install such parts. Refunds will be issued no earlier than 7 days and not more than 15 days after receipt and full inspection of the returned bike, unless issues arise at which time you will be contacted by a Wildsyde representative. Refund will be made to the same form of payment as was used in the initial purchase and for the same price paid less any aforementioned deductions. Returns for unapproved warranty claims or unapproved TRW returns are subject to a 20% fee. $50.00 Extra Cost =If unit is shipped within 48 states by freight home delivery to customers residence. We do not ship to anywhere in Africa, Singapore, Greece, United Arab Emirates, Indonesia or IsraelNote to international customers:You are responsible for any and all duties or taxes that may apply. In the event that the damage is determined to be extensive (digital photos may be required), AmericanElectric may arrange to pick up and replace the item free of charge.2. Powered by lithium battery. Please do note the limit of racks is 25KGs. We care about our customers and urge you to exercise caution and take necessary safety measures to protect yourself while engaging in cycling. The MSRP value of the promotional items will be deducted from the refund. QuietKat will not accept the returns of products after 30 days. Olympicbreeze.com goal is to fulfil your order within 2 hours of your purchase. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Returning an Oversized ItemItems are considered to be oversized if they are heavier than 30 pounds. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address youprovided when checking out. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. $299.99. 1275 * Check for rattling. (contact EMOJO Support for a REA form at. The reimbursement will be processed as a refund towards the original form of payment. For your reference, please refer to below comprehensive warranty: 1. If the shipment is shrink or stretch wrapped, make sure the wrap hasn't been cut and pieces removed. A phone number is required by the freight company so a delivery appointment can be made. Estimated Arrival: Between _______________________________________________________________. After a support ticket has been opened a technician will respond to your ticket and an e-mail will be sent to you. $100.00 Extra Cost =If unit is shipped by freight home delivery to NYC Area, Marthas Vineyard or Island Delivery within 48 contiguous United States. Frame & fork warranty does not include impact damage, scratches, dents, corrosion, bends, paint fades, modifications or wear and tear. Clear All. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the customer wishes to change to residential delivery after an item has shipped, there are additional fees subject to be charged besides the standard $50 fee. Your Jupiter Bike is water resistant, not waterproof. Please be aware that shipping charges can be quite expensive for Oversized Items. Use promo code BATTERY99 to lock in" Some states may have laws restricting the use of these items on public streets. If you wish to receive your item by a guaranteed delivery date, expedited shipping options are available. Original Batteries are warranted to be free from defects in material or workmanship for a period of18 months from the date of purchase as follows: full replacement during the first 12 months, while replacements needed during months 13-24 are prorated as perthis schedule. Refunds will be for 100% of the entire purchase price including the original shipping costs. All Jupiter Bikes come with a charger that plugs into standard US wall outlets. We cannot cancel the order if the product is already shipped out. Should you add additional posts to your ticket prior to a technician responding, your ticket will be placed at the end of the line. Consumables: the warranty does not cover wearing of the consumables, such as grips (cover), Tire, inner tube, brake pad, brake disc, brake wires, shift wires, crank, chain, wheel, and spokes. Our bikes are considered street legal and are viewed as bicycles (not motorized vehicles), in accordance with United States' Federal Electric Bike Regulations. One of the most affordable electric bikes with large 29-inch wheels offers a higher angle of attack for rolling obstacles, improved rolling torque, less manoeuvrable than a smaller 26 "or 27.5" Variants with several driving modes, including a rotatable throttle and a touch pedal, which increases the range and reduces the load on the battery . I know that with Tesla the cost was in the R&D and sophisticated BMS. If the return is accepted, Ecotric will issue a pre-paid shipping slip to you by email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. Generally, all states allow them on private property such as campgrounds, parks, etc.but many states have age requirements. Returns are subject to a 15% restocking fee. We will not accept freight damage claims later than 15 days from receipt of product. Valid forms of ID accepted are: US, Canadian or Mexican Driver's License, US State ID, Canadian Province ID, Matricula Consular, US Military ID, Passport, US Laser Visa, or US Permanent Resident Card. Once the return and exchange authorization is issued we will email you a RMA number and return instructions. Damage to parts or malfunctions caused by performing bike stunts or jumps. Throttle vs. Lights, brake pads, inner tubes, tires, chain, cables, seat etc. Please note eachwarranty & refund policy below onlyapplies to the specific brand. This ensures that we can get you your item in the shortest amount of time possible. Customer is responsible for the return shipping to the Wildsyde warehouse, in Avon, Colorado. Labor and shipping is not included. Display, Controller and Motor Assembly are warranted to be free from defects in material or workmanship for a period of18 months from purchase.3. This means that we have authorized your credit card for the purchase and are preparing your order for shipment. Refunds are only issued after returned items have been received and inspected.If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. Pendleton Somerby E-Bike Battery Silver (Pre 2019) (8) 300.00. If major damages occur during shipping, please contact the shipper (UPS, FedEx, trucking company) so they can inspect the items before shipping them back to MBI Sport Inc. After receiving the damaged bikes or parts, the replacements will be shipped. Listen for something broken inside. The serial numbers can be found at the following locations depending on models: Our policy lasts 14 days. In no event shall NAKTO E-BIKEbe responsible for any direct, indirect or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products. Items that are shipped may be returned within 30 days if there are fewer than 10 miles on the odometer. If there is any item damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged. Your bike also has different speed levels that you can control. Warranty claims must be made by the original purchaser by contacting the ELECTRIC WHEELS Customer Serviceby email atservice@ewheelsdealers.comwithin the warranty period (stated above). Merchandise is not eligible for refund if it has been ridden, worn, used, abused or damaged in any way. If it is more than that you will be contacted with terminal information so that you can inform the customer and they can confirm they still wish to pick up. TIRES, TUBES, & KICK STANDS: The warranty does not apply to these items unless they are damaged as a result of shipping.3. Contact Dealer. Our support team will offer advice about the maintainence to you. Pinpoint the locations of all defects. Sign only for the type of unit you receive. Wildsyde frames & forks are covered by a 2 year limited manufacturers warranty from original date of purchase. Be sure to keep all your packing materials including the pallet. If your item(s) do arrive damaged, please send photos to support@olympicbreeze.com and we will process an insurance claim on your behalf. Is the piece count correct? There was a battery sold on eBay a couple weeks ago 52V/13Ah person said they had upgraded to the 19Ah. The warranty will be voided once the original parts are replaced or removed. How to Replace a Tire or Tube Before making a claim, please contact our service department atinfo@staging.quietkat.flywheelsites.comas there may be a simple fix for the problem. We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Please include all paperwork, parts, and accessories. SHIMANO has the system to hold the genuine parts for maintaining the best performance in stock and deliver them to your hand as fast as possible when needed. Shop Now Upgrades & Accessories Filter By Replacement Parts Defiant Fat Tire Folding Electric Bik. The original shipping costs paid by the customer would not be refunded. Deformation or cracks due to the wearing or material fatigue of parts under normal Use. Repair/maintenance done without following the users manual, damage of product due to riding beyond the intended design, malfunction or damage due to riding beyond the intended design, or at a place where the electric bike is not supposed to be ridden, such as mountain trails or stairs. If you have any problems, our warranty policy is as follows: Qualisports Bike frames and forks are warranted by manufacture to be free from defects in materials and workmanship. How to Replace the Bike Throttle. You will be refunded the purchase price,EXCLUDING the shipping cost and a 20% restocking fee. You wanted it. There is often some processing time before a refund is posted. Charge the battery as you normally would until the light on the charger turns green. Main parts have a warranty of one year. There is often some processing time before a refund is posted. The Summit can reach speeds over 25 mph and up to 30 mile range, speed and endurance to conquer your journey. JUPITERBIKE Discovery X5 Battery - 36V Lithium Ion, 5.2Ah JupiterBike $214.95 $249.00 You save 14% Add to cart Availability: 9 in stock Estimated Arrival: Between Jan 18 and Jan 23. Listen for something broken inside. Get Quote. Tires and inner tubes are warranted to be free from manufacturing and material defects for 30 days. Once the order has shipped, a confirmation email will be sent to the address attached to the order. Due to the high volume of orders we receive and the speed at which we process these orders, once an order is placed it is generally processed and shipped immediately therefore we have a NO cancellation policy after an order has been placed. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. $104.99. Your initial posting puts you in line for the next technician to assist you. This section will give you the essential information about what to expect with the delivery of your item. Mar 07 Check for holes, water stains, and tears. 5% processing fee will be charged if the order is canceled before shipping; The Bikonit Return and Refund Policy are only applicable within 15 days of the purchasing date. For optimal functionality and extension of maximum reliability. Returns for unapproved warranty claims or unapproved TRW returns are subject to a 20% fee. ELECTRIC WHEELS Limited Warranty does not cover or apply to the following: Normal wear and tear; any damage, failure and/or loss caused by accident, shipping, misuse, neglect, abuse and/or failure to follow instructions or warnings as stated on the product or in the applicable owners manual or other printed materials provided with the product; damage, failure and/or loss caused by the use of the product for stunt riding, ramp jumping, competition, off-road use, acrobatics, trick riding or other similar activities,water damage, or use in any other manner for which such products were not specifically designed. If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card. 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