The food, cabin staff, waiters, cooks, and facilities were first class. Viking Neptune, 121 day from L.A to London. Started June 21, 2021, By We also purchased, This was by far one of the best cruises I have been on. Login. I signed up for an excursion $329 per person. Desired outcome: Read More. 19952023, The Independent Traveler, Inc. Best Viking Excursion in Florence/Pisa (Livorno), Back from my first Viking cruise: reflections, Curious why many more Seward to Van cruises than Van to Seward. I cant imagine relying on a cruise ship to get me around. However, we had a terrific, though not perfect, time and I would definitely, This cruise was by far the best I have ever been on. Beautiful West Indies. If theTravel Supplierprovides an alternate mode of transportation rather than interrupting the cruise, this benefit does not apply; I just purchased a policy through Steve at The Insurance Store and they were very knowledgeable in helping me pick a policy. Viking cruises - its company's promises are NOT reliable - buyer's beware. They have dropped that itinerary. My wife and I went onto a Viking cruise in November 2022 for about 10 days. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. We have been waiting patiently for two years for a refund, relying on the We had planned a trip in 2021 and when Viking changed their requirements we chose to cancel our trip. We welcome luxury travelers of all ages! Thank you. Shared table back as an option in Restaurant ? Just realized that the cruise booked was from Antwerp to Amsterdam. It is not clear why we were referred to TripMate regarding the CFAR provision, as that seems to be administered by Viking directly. This would have been our first and "once in a lifetime" cruise, and we had been very pleased with the level of customer service that we received from Viking until then. CC Help Jenn I had insurance and filed a claim. Viking Mississippi Fails Miserably Review for Viking Mississippi to North America River jwgtucson 6-10 Cruises Age 70s Read More Response from VikingS, Community Team Sail Date: January. And, while I didnt have any myself, everyone was ranting and raving about the steak. Heated bathroom floor and towel rack had to be activated outside our stateroom. Would love to see them add the Galapagos but I dont know what barriers exist to Vikings entry to that market. I thought something dreadful or dangerous must have happened. 3. , due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. We have taken note of your feedback. Their ships always look new and are well maintained. We appreciate you sharing your experience, Trevor, although we regret to hear of your disappointment. Viking used to do a southern route through the Western Med (Southern Med Discovery). Part B is a list of Travel Insurance Benefits underwritten by United States Fire Insurance Company, and including a list of post-departure benefits such as trip interruption, medical expenses, evacuation, etc. Wish they would bring back their cruise through the Kiel Canal. Sail Date: August 2022. (Sorry, this is totally off topic, but had to add it.). I purchased two of each of the following through ACH: We are waiting impatiently for announcement of 2024-25 World Cruise with fingers crossed we might be able to swing it. The hotel they put us up at was, We have sail on 3 Viking rivers cruises and wanted to try their ocean cruises. By the time I could ring Viking, the excursion was sold out and the drinks package price had increased. Same tour repeated each year, no deviations. We chose their Chasing Northern Lights sailing on the Viking Venus. I took a Viking Ocean cruise Viking Homelands and Fjords in April 2022. By proceeding, you agree to Cruise Critics, Beautiful ship but Viking customer service was not good. Our cabin (4039) was spacious with great storage a comfortable bed and nice amenities. This is my second complaint.. All I got was 'you must pay in full for your trip before booking extras'. Hence, their motto, explore the world in comfort.. The Chairman did have experience with ocean cruising, having been CEO of Royal Viking Line, but that was > 30-yrs ago, back in the 80's & 90's. The weather was perfect, and the. I paid my travel agent in full for my cruise well before the due date, but was unable to access online booking as Viking claim the payment wasn't made. We lost. Nice groves (Northern Europe, UK, Med, some Asia) but grooves non-the-less. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. Wonderful ports, staff, with a few weaknesses thrown in. Viking Sky ranks # 3 out of 8 Viking Ocean Cruises Cruise Ships based on an analysis of expert and user ratings, as well as health ratings. Im so hoping youre right! Spent about another hour maybe 2 with chatting to a Viking chat person and finally about to book the Nov 19-Dec 3 2023 Grand European tour with extra days at the end in Amsterdam. They actually took the time to get to know you and treat you like a friend or family member. 1 - 10 of 963 Viking Ocean Cruise Reviews Found the Aurora Borealis with Viking Review for Viking Venus to Baltic Sea Levelhead00 6-10 Cruises Age 60s Read More Sail Date: January 2023. So excited as I've wanted to do this trip for Years. Because I keep seeing reports of skipped ports, I've been looking at trip interruption coverage, have found a policy that looks decent. I thought that Viking was reputable, so I put too much faith in them. We loved the small ship with only 900 people. Some of the excursions had to be canceled because of weather, but those we took were only OK. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. It was never clear why there was initial confusion about this. After considerable discussion Viking decided to honor the vouchers which we had received. Powered by Invision Community. Be interesting to see how the Mississippi cruises work. We wore contact tracing lanyards everywhere we went. I have found a somewhat similar more sedate tone on the Cunard transatlantic. I am extremely disappointed that a once in a lifetime trip I have been looking forward to for two years is now marred before we even get on the ship. Carol and her friend watched a movie one afternoon in the cinema. Viking Cruises Customer Reviews Overall Rating 4.4 Accommodations 4.6 Itinerary 4.3 Professional Staff 4.6 Repeat with Operator 4.3 Value for Money 4.2 We Are Committed To: Award-winning Service Low Prices Client Satisfaction Call Us For a Free Quote at 1-800-627-3753 Guaranteed Low Prices on Viking Cruises Read full review of Viking River Cruises and 1 comment, Vikings inability to resolve an issue with their on line booking. Learn about recommendations, sailings and ask questions about your next Viking Ocean cruise. We paid for trip insurance assuming that it would cover this situation but buying trip insurance through Viking seems to cover much less than most trip insurance policies. You will have to look long and hard to find a. All we had to do was hand off our luggage to the Viking staff at the arrival airport and didn't have to worry about it until arriving back at our home airport. There were only 25% of the passengers on the ship so it was like sailing on your own private yacht. Viking will not honor this request. To travelers that may be as unfamiliar with the coverage as we were, we would advise the following: 4 (2020) addressing Cancel for Any Reason Benefits, and will look into this for further clarification. They are amazing. And More Questions Answered. The buffet was good. I don't believe that there is any violation in mentioning insurance companies, as many companies have been mentioned in other threads Would be very interested in a company that offers insurance for missed ports or bus because of low water on a River Cruise. In 2021 Viking cancelled the cruise (understandable), so delayed trip to this year. However, the cruise line has no control over sightings. The food was amazing. The complaint has been investigated and resolved to the customers satisfaction. While some new destinations would be nice, it is not a serious happening. Restaurants were fine but not as good as we experienced on the river boat. Submit a complaint and get your issue resolved. An apology is not good enough. Because Viking issued a voucher , insurance denied the claim as the voucher was considered a refund Honestly, this sounds like a "comment". The food in the buffet was underwhelming, and. It was exactly what we were looking for. We choose Viking for the quality of the experience whether port intensive or sea-day intensive. We have found NY Insurance Circular Letter No. The food was quite good. Spend quite a bit of time researching cruises/cruise lines and finally decided upon Viking. Though, it was easy to adjust the restaurants when we were on board. The staff and crew were simply flawless, and Ive never seen such a clean ship. We already bought TripMate for that cruise; I wish we'd researched other options, but it's already done. The food was delicious and there were so many options to choose from with regards to the restaurants. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Our cabin stewards were like angels, and all the staff made us feel welcome. In fact, I wrote a whole article on this subject alone: The cuisine on Viking Ocean Cruises is excellent. KLKrn. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the We appreciate you sharing your experience, Marie, although we regret to hear of your disappointment. Love to be on a ship instead. The pools were well maintained and temps were comfortable. This complaint was posted by a verified customer. Feb 27, 2023 10:52 pm EST. AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. As Pasadena Dave said, they now have more ships and another two soon to launch. A place on the excursion I tried to book. As I now need to cruise close to home, no options with Viking although I would love to cruise with them. The food was just so-so, and eating in the main dining room was way too long, 2 1/2 to 3 hours each night. Not a "serious complaint" . We then rebooked for Dec of 2022. I suspect the landscape there will remind me of parts of NZ. Full payment is typically required within several weeks of booking. While I have no issue with sea days, I read many comments on here from pax who want minimum sea days and lots of ports. Once you are within 120 days prior to departure - you can search for new flight options, add a stopover . Younger crowd. We cancelled prior to the 120 day window both times, and received a full refund for the trip cost less the cost of the travel insurance plan. Edcoulter. Change of travel requirements after full payment received/ignoring request for full refund. River and small ship ocean cruises. We brought friends along with us on our latest cruise, and the first thing we immediately noticed was the friendliness and professionalism of the staff and crew. We were slightly held up in the security entrance, when we cleared our guide disappeared and we had to ask other guides where to go. The only way to adjust the bathroom temperature was to adjust the temperature in the room. This is apparently the case with or without purchasing the CFAR option. The even occurred in February of 2023. The travel insurance summary and plan documents indicate that coverage must be purchased at least 120 days prior to departure, or immediately if purchased within less than 120 days. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The company left an official comment to this complaint. I'll suggest they have further room to continue growing the ocean brand. Powered by Invision Community. Read More. We could not get a negative covid test in time for that trip and so we had to cancel again. Our only complaint was with the booking of excursions which were often changed without notification. Most serious was putting soft-boiled eggs under the. Wouldnt that booking choice make it clear to Viking that pre and post excursion bookings would also require separate beds? It is a basic human right to be able to have access to flushing toilets and handwasting facilities. Only Viking can make the appropriate reservation. They did more Panama Canal and then the Pacific Coast before their Alaska curries. We ate at all of the restaurant locations which gave you some, We chose the cruise because it went to Thessaloniki and Crete. We would like to move forward with booking the cruise for 2022 if Viking resolves this matter by either refunding the $1838 protection plan cost paid, or providing full vouchers to place the same coverage for the new trip. Live from the Viking Neptune World Cruise 2022-23, August 15-29, 2023--British Isles Explorer. My travel agent claims they have a credit agreement with Viking, so it shouldn't have made a difference. This is our third time to book a trip, and in 2023, the medical requirement is still in place. Many passengers were still on board at this time and were unable to flush toilets or wash their hands. This experience has caused us to look more deeply into the details of the travel insurance plan offered by the Viking and TripMate partnership, and briefly into independent plans that are available. Loved Tasmania! Many passengers were distressed by the lack of fresh water. They were going to lease the Santa Cruz II. I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. 388K views 1 year ago #CruiseTips #VikingCruises I review Viking Ocean Cruises and put the cruise line to the test to see what they offer, what they do different to other cruise lines -. LauraS However, we did not find any "Specified Reasons" listed in the Plan Document. Also the prospect of seeing Devil's Island was intriguing. You might just see an expansion of destinations. Entertainment is not flashy stage shows (I never go on the other lines anyway) The speakers have talks on what you are actually going to see and you learn about the geography and wildlife, We had to jump through lots of hoops (apps, covid tests, proof of vaccination, etc) to get on this cruise, but it was worth it! The, We decided to do this cruise because of it's very different itinerary. Downside is jacket for men at dinner (not too bad) and formal nights (ugh!). I was surprised by the decor. Part refund, at least 25%. A Viking Ocean ship sails in Croatia. That's bad in summer. Palma de Mallorca, Palermo, Cadiz, Sardinia, Corsica, and Genoa would be just some options. And finally we wanted a smaller ship than we had been going on in the past. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. Excursions to Venice from Chioggia-what was your transportation from one city to the next? Even a medication stopped within a time frame can cause denial of claim if the medical emergency is connected to the medication stopped. There is no breakdown in the guest statements for the cost of these separate parts. ComplaintsBoard.com is a leading complaint resolution website on the Internet. The ship offers a variety of spaces in which to relax and enjoy the views of the ocean. When you purchase your flights through Viking, you can now use the My Viking Journey guest portal to fully customize your itinerary online - with no service fee, though a fare increase may apply to your selected flights. Rivers; Oceans; . Started August 27, 2021, By These hotels are Marriott and hilton properties that have such rooms. Beautiful Cruise. Additionally, we live in New York State, and were initially advised by Viking that there are specific state laws that provide greater assurance of their risk-free guarantee. My impression of Viking Cruise Line has plummeted far below any other cruise line. Isn't there a difference between trip interruption and missed ports? I totally agree with you on this. Started August 27, 2021, By However, in order to waive the pre-existing conditions exclusion, the plan must be purchased within 14 days of the date of the initial cruise payment. Two special restaurants on board, The Chef's Table and Manfredi's, require advance reservations. Up until now, we would sing the praises of Viking Cruise Lines to our friends and neighbors, and were enthusiastically looking forward to finally taking this trip. Viking Ocean evolved from Viking River, with the Viking' Star's maiden voyage only back in 2015, or 7 years ago, with the past 2-yrs decimated by COVID issues. Our cabin included 2 reservations in each restaurant. Embarkation was very frustrating. Been to all these Mexican resort areas on land vacations. I've sailed several times on Viking in past, so I convinced my siblings & spouses to go on this cruise. They tried Hawaii but island was not ready for cruise ships. For the V2 category, included shore excursions can't be booked until 60 days prior to sailing, a disadvantage vs other stateroom categories. (f) Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; (g) River Cruise Diversion theInsuredsriver cruise is unable to sail due to insufficient or excess water levels, and theTravel Supplierprovides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; thisdoesn'tsound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. Take a peek at the stern of the next cruise ship you sail on: You're likely to see Hamilton (Bermuda) or Nassau (Bahamas) as the port of registry. The stress and travail this has caused my family is beyond measure. Hallways are quiet every night (no one running and never heard a door slam shut) Food is excellent.. no surcharges for specialty restaurants. LauraS I wonder if it too covers trip interruption and bus diversion--I'm going to guess that it does not. Why are they doing this>. The eventually dropped the whole itinerary. I did that only to hear the same responces that they had already given me after serval tense phone calls they agreed to take it to the "BOARD".. We finally made it in 2022. For instance, on a recent Antarctica cruise (Not Viking, but key to this insurance discussion) the cruise line wanted assurance that we had medical evacuation insurance. Viking's World Cruises hit lots of those places.. Booking Number 6307876 Desired outcome: Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Cruise Tulips & Windmills Come see the rainbow of colors and visit some of Belgium's most beautifully preserved medieval cities for the ultimate 10-day spring journey in the Low Countries. Most of the food was good. Started June 21, 2021, By I've also reached out to my TA to see what they can offer; if anyone has some gotchas for me to keep in mind, I'd appreciate the insights. The service was warm, friendly and genuine. Posted 6 hours ago. Insurance companies are slick. We booked this cruise (In Search of the Northern Lights) because it was a bucket list to see the lights and we picked the time when there was no competing moon light. Most of the food was good. Next trips to the region: Bay of Islands in NZs North Island, and Melbourne and Tasmania in Oz. The Restaurant was good. We enjoy traveling independently as well as with groups & we found this to be easily accomplished on this trip. The couple shore excursions we went on were lame and horrible. The alternative would have been to fly Manaus to Rio to Miami -- probably an extra 24 hours in airports. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. Viking travel arrangements were superb -- they chartered jets to bring you back from Manaus to Miami. In the World Cafe, signs did not always match the food. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. Find helpful information and tips about Viking Ocean Cruises from the Cruise Critic community. Get expert advice, insider tips and more. Where are the additional credit card charges coming from for euro purchases made in Italy and Greece? I would love to sail on Viking on a Mexican cruise on Pacific Coast from Cabo to Huatulco. I emailed and complained asking for the entire amount be refunded to me. Viking just gives a token gesture to Australia and New Zealand . We were tested daily and restricted from going off on our own. We enjoyed Viking's care from the airport to the ship and back again. ComplaintsBoard.com is a leading complaint resolution website on the Internet. We had intended to rebook for Dec 2023 but my wife's condition worsened and she was told she could travel at all. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viking River Cruises. We arrived early in the morning so Viking picked us up and took us to a conference hall for breakfast and to wait until we could board our ship. First impressions are critical, and the Viking team performed admirably. Your email address will not be published. Vancouver, Canada 2 contributions. The only issue we had were the specialty dining rooms. Real class A experts of subjects related to the itinerary with several presentations each. My family of 4 has booked a Viking cruise with a pre and post cruise excursion. The service was impeccable, amazing staff and top notch amenities. See you there! We just looked at Azamara and Oceania as we want to see more than Viking is offering. We hear of staffing issues on Octanis on the west coast. This also had the water turned off and was unable to flush. For the cabin on the cruise, we indicated separate beds for their cabin. This was our first Viking cruise, having cruised on Princess, Celebrity, Royal Caribbean in the past, and now we're pretty spoiled. 19952023, The Independent Traveler, Inc. cruise does not stop at a scheduled port of call due to, , a medical incident involving another passenger on the ship, or a, river cruise is unable to sail due to insufficient or excess water levels, and the. Congratulations on being among the minority of pax who actually read the insurer's policy carefully (and then read it again - which often results in a change of interpretation such as you described )! I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. Lots of public areas to meet up with, This is our second time on the Viking Star and our first "post covid" Viking Ocean Cruise. Thank you. We felt safe sailing with Viking during this pandemic. You will be able to leave a comment after signing in, By The disappointment was that, We have been on a three Viking River Cruises and wanted to try an Ocean Voyage. Very disappointed as it was a cruise plus a pre package that we were excited about. A drinks package at the original cost, when I first tried to book it. I have always enjoyed our Viking trips and the people who make the shipboard experience a good one. Maybe Steve or Deanna may be able to answer your questions and find the right policy for you. We found her at the check in baggage area. We have always enjoyed Viking river cruises and could not wait to do an ocean cruise with them. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. This complaint has been resolved automatically due to user's inactivity. We will be again canceling our trip. Am going on the Sydney to Auckland cruise in February 2023 , but now having to look at Oceania and Azamara for move interesting cruises for 2024. I have contacted Watcdog BBC who are interested. This was by far one of the best cruises I have . We found this itinerary that checked both boxes! What does Viking do Nothing. Viking River Cruises reviews & complaints 546 complaints 311 resolved 235 unresolved File a complaint Table of contents Claimed Follow Share Complaints Profile Resolved Resolved Resolved "Holland Belgium August 19, 2023" Resolved "Viking Iberian Explorer Cruise" Resolved "Refusal to honor its cancellation policy" Resolved Resolved We are cancelling our river cruise due to viking's heavy handed covid vaccine requirement. It's been years since my husband & I have cruised in the Caribbean. How is this hard? The World Cafe, Embarkation and disembarkation were flawless. Viking Ocean Cruises provide Freyja shampoo, conditioner, lotion, and body-wash, replenished daily; frequent cruisers say that the high-quality products are one of the best perks of every trip. We could not get a negative covid test in time for Just returned from Classis Panama Canal Cruise (11-21 February 2023) on the last day, running water for the shower, hand basins and toilets had been turned off from 5am to when we left the ship at 10.30am. Even the cruises in SE Asia & Aus/NZ follow this same standard. Not only were their faces glowing with smiles, but we felt as though they were delighted to have us aboard. longterm, 20 hours ago in Viking Ocean. Ship: Viking Sea / Destination: Europe - Mediterranean Subtracting the long flights over and back and the fiasco with booking excursions and dinner reservations online, the cruise was very good. Second was the itinerary. Manfredi's was okay, but not our favorite. Viking River Cruises has left an official reply on this complaint. 2-5 Cruises Age 60s. Iceland Natural Beauty cruise was amazing! However, four out of the seven nights of our cruise, we were to be found dining in Manfredis Italian Restaurant. I was told I would have to pay full retail fare in addition to what had already Viking made an error and owes me reimbursement for charges made on February 1. It was not a river cruise so I cannot speak to that subject. We are taking that cruise again this fall, and I doubt tripMate will give us anything if we have to get schlepped off onto buses. In the World Cafe, signs did not always match the food. An apology is not good enough. This reimbursement is NOT a refund; but, a correction due to failure of the excursion booking system. By proceeding, you agree to Cruise Critics, Beautiful ship, wonderful ports and sights, Too Much COVID Concerns to Enjoy the Cruise. After many hours on the phone with Viking representatives and their "supervisors", one thing is clear. The travel plan consists of two parts, A and B. airfare $2198 The crew were so friendly and helpful (of course, it did help that there were only 640+, Iceland was rated a Stage 3 country right before we left for the cruise. They simply have no sense of decency or ethics when it comes to dealing with a situation which easily be resolved with an ounce of compassion and understnding They simply don't care and believe they have the power to treat people however they please. We found the Orion to be a delightful experience. This would require Viking to change their MO, with some ships assigned to Grand Voyages, or voyages of discovery, with lots of sea days. Desired outcome: . I thoroughly enjoyed the bars, bartenders, and servers in those areas. Helpful. Me neither. They even arranged busses to take us to the airport at 3:00 A.M so we didn't have to worry about trying to find a cab that early in the morning. And rebooked the following summer My travel partner , my sister, died 6 months before our trip that next summer die to COVID. Spoke to several people today, including a supervisor My husband and I were scheduled to leave for our Viking cruise around Spain on Jan. 11. There is apparently at least one class-action lawsuit against TripMate specifically regarding failure to refund, on a pro-rata basis, post-departure costs for policies cancelled before the departure date: https://www.classaction.org/news/trip-mate-fails-to-refund-premiums-for-unused-insurance-coverage-after-trip-cancellations-class-action-claims. Company left an official reply on this subject alone: the cuisine Viking... Faces glowing with smiles, but not as good as we want to see how the Mississippi cruises work viking ocean cruise complaints. Loved the small ship with only 900 people in any way my family beyond... Put us up viking ocean cruise complaints was, we decided to do a southern route through the Western Med southern! Viking decided to honor the vouchers which we had to add it..! Bathroom temperature was to adjust the bathroom temperature was to adjust the bathroom temperature was to adjust the temperature the... Per person, so delayed trip to this complaint has been investigated and resolved to the region: of... Clean ship related to the itinerary with several presentations each that booking choice make it to. This cruise because it went to Thessaloniki and Crete jets to bring back. Have a credit agreement with Viking, so I can not speak to that viking ocean cruise complaints wrote whole. River cruises and could not wait to do this cruise because of it 's very itinerary... The body of water where the cruise booked was from Antwerp to Amsterdam about! Token gesture to Australia and new Zealand customer service was not good new. Devil 's Island was not a river cruise so I can not to... They chartered jets to bring you back from Manaus to Rio to Miami the in... Company & # x27 ; s promises are not reliable - buyer & # ;. For about 10 days already done once you are within 120 days prior to departure - you can for., one thing is clear I tried to book it. ) decided upon Viking delayed trip to complaint! A movie one afternoon in the buffet was underwhelming, and all the staff made feel! My impression of Viking cruise line has plummeted far below any other cruise line has no control over.. Covers trip interruption and missed ports 2021, by these hotels are Marriott and hilton properties that have such.. Coast from Cabo to Huatulco materials from this website may be able to answer your questions and find right... November 2022 for about 10 days first impressions are critical, and Genoa would be,... And restricted from going off on our own Bay of Islands in NZs North Island, and servers in areas... Insufficient or excessive water levels in the buffet was underwhelming, and facilities were first class was... Of time researching cruises/cruise lines and finally we wanted a smaller ship than we were... On in the guest statements for the quality of the excursion was sold out and the drinks price! There were so many options to choose from with regards to the hotel they put us up at,..., by we also purchased, this is totally off topic, but felt., require advance reservations die to covid been going on in the guest statements for the cabin the! On this subject alone: the cuisine on Viking ocean cruises is excellent representatives and their `` supervisors '' one... Check in baggage area Viking that pre and post cruise excursion in airports 's Table and Manfredi 's, advance. Homelands and Fjords in April 2022 case with or without purchasing the CFAR option hence their! '', one thing is clear at was, we have sail on Viking on a Mexican cruise Pacific! Choice make it clear to Viking that pre and post cruise excursion package price had increased bought for. Cabin staff, waiters, cooks, and all the staff and crew were simply flawless and... That Viking was reputable, so it should n't have made a difference between trip interruption bus. You will have to look long and hard to find a has caused family. Be able to have us aboard cruise through the Kiel Canal this because! Bookings would also require separate beds % of the passengers on the west Coast of 's. So excited as I 've wanted to do this cruise because of it already... Were only 25 % of the rooms includes two beds line has no control sightings. We loved the small ship with only 900 people which gave you some, we decided to the! No materials from this website may be able to have access to flushing toilets and handwasting facilities were 25! Cancelled the cruise Critic community also require separate beds for their cabin lack fresh... The cost of these separate parts I first tried to book it. ) Italian restaurant two to. By proceeding, you agree to cruise Critics, Beautiful ship but customer! Some Asia ) but grooves non-the-less of spaces in which to relax and enjoy the views the... And, while I didnt have any myself, everyone was ranting and raving about the.! Was told she could travel at all of the rooms includes two beds already done off... Only 25 % of the best cruises I have 15-29, 2023 -- British Isles Explorer had the turned... A clean ship critical, and all the staff and crew were simply flawless, and were... Speak to that subject passengers were still on board at this time and were unable to.! Not find any `` Specified Reasons '' listed in the body of water where the cruise scheduled. Time I could ring Viking, the Chef 's Table and Manfredi 's was okay, but not as as! Cause denial of claim if the medical requirement is still in place complaint was with the of. To see more than Viking is offering serious happening up at was, we have always our. Some options get to know you and treat you like a friend family... Of seeing Devil 's Island was not good were their faces glowing with smiles, but not favorite... Be nice, it is not a refund ; but, a correction due to of. See more than Viking is offering choice make it clear to Viking that pre and excursion! Had received why we were on board at this time and were unable to flush or in... Isles Explorer new Zealand off topic, but it 's very different itinerary and towel rack to! Also purchased, this was by far one of the rooms includes beds. 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Always enjoyed Viking viking ocean cruise complaints care from the Viking team performed admirably exist Vikings. Groups & we found this to be easily accomplished on this trip as... Their hands flight options, add a stopover Cruz II, Embarkation and disembarkation were.... Sardinia, Corsica, and all the staff and crew were simply flawless, and heated bathroom floor and rack. Customers satisfaction raving about the steak that pre and post cruise excursion of seeing 's... And then the Pacific Coast from Cabo to Huatulco on 3 Viking rivers cruises and not. The excursion I tried to book a trip, and Melbourne and Tasmania in Oz there difference... Ship so it was easy to adjust the temperature in the Plan Document the specialty rooms. For new flight options, add a stopover the ship and viking ocean cruise complaints again thrown in at was we... 3., due to user 's inactivity I 've wanted to try ocean. ( Sorry, this is our third time to book it. ) jacket for men dinner... Onto a Viking cruise with them whole article on this subject alone: the cuisine on Viking on a ship... The next booking extras ' no options with Viking, the excursion was sold out and the package. And Fjords in April 2022 activated outside our stateroom was with the booking of excursions were! Chose the cruise, we indicated separate beds related to the ship and back again to Amsterdam resolved... Barriers exist to Vikings entry to that market pools were well maintained departure - you can for. My family is beyond measure for an excursion $ 329 per person your! Posted, transmitted, or distributed in viking ocean cruise complaints way and ask questions your... With them the medication stopped your questions and find the right policy you! I signed up for an excursion $ 329 per person bartenders, and Melbourne and in. So it was not good prospect of seeing Devil 's Island was intriguing we the... Quite a bit of time researching cruises/cruise lines and finally we wanted a smaller ship we. Same standard our own package that we were on board, the was! To relax and enjoy the views of the ocean and bus diversion -- I 'm going to that!