The funny thing is if the user tries to go through and sign to do the set up it gives an error that it is already set up. When license are assigned, user devices can enroll in Intune. Change the directory to the folder with the script you want to run. The device can't be enrolled because the user's account doesn't have the necessary license. For more info about enrolling in Microsoft Intune, seeEnroll your device in Intune. Users with the user principal name (UPN) suffix of the second domain may not be able to log into the portals or enroll devices. The deactivation issue doesn't occur on Android 6.0 devices. In this case, the error may mean that an intermediate certificate is missing from your Active Directory Federation Services (AD FS) server. You will have to recreate some policies. You can also sign up for a free trial account. If your device is brand-new and hasn't been set up yet, you can go through the Windows Out of Box Experience (OOBE) process to join your device to the network. It really sucked that it happend during a live demo but all assured I did some troubleshooting. Note the number of devices. Add users and groups. If the problem above exists, you see a red X in the "Certificate Name Matches" and the SSL Certificate is correctly Installed sections of the report. Opening the Company Portal app manually is a temporary solution, because Samsung Smart Manager may deactivate the Company Portal app again. Here are the steps that you need to follow to make it work: Use the previous enrollment ID to search the regitry: DO NOT delete registry keys that are not in the list above. This will help you to set rules and configure policies, and will improve the effectiveness of device management for devices enrolled and managed through Intune and CME. Confirm that Safari for iOS/iPadOS is the default browser and that cookies are enabled. If the sync is successful, you see a Sync successful inline notification in the iOS/iPadOS Company Portal app, indicating that your device is in a healthy state. But working in tandem? Enrollment will fail and this message will appear if: The user might have tried to enroll using a non-iOS device. We have found the relevant information that has the device linked up and have created an easy powershell script to clear out the information for you WITHOUT deleting any user accounts/profiles and allow you to get the device AzureAD Joined. Create your administrative team. \Microsoft\Windows\EnterpriseMgmt\<SID> so no registry issues. So when I try to add the work account I get the error "Your device is already connected by your organisation". Error message 2: Were having trouble getting your device managed. EX: Computer A appears in intune Computer B appears in intune, Computer A disappears from intune Computer C appears in intune, Computer B disappears from intune. I am not using Intune, but Google's endpoint management and could not get my test machine to show up in management. We're looking into how we can improve the doc experiences . These users and groups receive the policies you create in Intune. Configuration Manager: If you want the features of Configuration Manager (on-premises) combined with the cloud, then consider tenant attach or co-management. If you have feedback for TechNet Subscriber Support, contact The install can take a few minutes. The Set up button takes users to the Company Access Setup flow screen, where they can follow the prompts to enroll their device. You can read about those configuration requirements in: You can also make sure that the time and date on the user's device are set correctly: Your managed device users can collect enrollment and diagnostic logs for you to review. Opens a new window? We are running a Hybrid AAD environment with machines co-managed with SCCM. This commit does not belong to any branch on this repository, and may belong to a fork outside of the repository. Intune Device Compliance Policies allow admins to configure a set of rules, settings, or requirements that the organization requires to be in place for a device to be considered "compliant". We have the knowledge and expertise in this market to deliver high quality support services that will ultimately save you time and money. There seems to be a bunch of fuckery lately due to Microsofts overloaded servers. This has worked several times. When you start the company portal app UNCHECK the allow my organisation to manage my device. I have around 6 dell laptops that are all giving me the same message in the Company Portal app. For more information about how to back up and restore the registry, read How to back up and restore the registry in Windows. Too many mobile devices are enrolled already. Add your domain account, such as contoso.com. This message means that they have the wrong license type for the mobile device management authority. If that fails, validate that the users credentials have synced correctly with Azure Active Directory. Search by device name or MAC/HW Address to narrow your results. Be sure you have specific unenroll and enroll steps. Issue: Users receive a Company Portal Temporarily Unavailable error on their device. If your organization is managed using Microsoft Intune and you have questions about enrollment, sign-in, or any other Intune-related issue, see theIntune user help content. Running into the same issue. The device installed all the apps that I published without issue and it shows as compliant in my Intune Device portal but when a user signs in and goes into the Company Portal The account certificate of the previous account is still present on the computer. This error is caused by a custom action that is based on Dynamic-Link Libraries (DLLs). Confirm that the device doesn't already have a management profile installed. This problem could be caused if you're using a virtual machine, have a restricted serial number, or if this device is already assigned to someone else. Intune uses the same Azure AD, and can use your existing domain. The fix for this is simple: dsregcmd /debug /leave. on the Device as NTAuthority\System run cmd > dsregcmd /leave /debug as the AD User run dsregcmd /status /debug Make sure the Device is no longer joined to Azure AD Go to Intune Portal and Retire the Device Run a sync from Settings > Accounts > Access work or school > Click on Azure AD account > Info > Sync Wait for the Intune Device to . Please can someone advise us as we are unsure where to go. To view your account settings, sign in to your account. Issue: A user receives a Profile installation failed error on an Android device. The associated user displayed in the portal is the one signed in to both the Windows device and the Company Portal. Suggestions for troubleshooting device enrollment issues in Microsoft Intune. If it detects that there's no contact, it automatically tries to sync with Intune to reconnect (users will see the Trying to sync message). When devices are in Azure AD, they're available to receive the policies and profiles you create in Intune. This blog is not an official Microsoft website. Once Intune is set up, you can create an Intune app configuration policy that uninstalls the Configuration Manager client. Optionally, based on your organization's choices, you might be automatically enrolled in mobile device management, such as Microsoft Intune. Rapidly deploy and authenticate apps on all company devices. This failure may occur because the computer: Double-click Certificates, choose Computer account > Next, and select Local Computer. For more information, see Add a custom domain name. Verify that the MDM Authority has been set appropriately. Follow the wizard prompts to import the parent certificate(s) to. Hi, I guess everyone is wondering the same question. Tenant attach is included with your Configuration Manager co-management license at no extra cost. where auto enrolment is working fine, what will happen if Ill disconnect work account from the device? If i click Identify, the device is not in the list. The error occuring for my users is "Your device is already connected to your organization" yet, the device is not in Intune. In Configuration Manager, set up co-management. After entering their corporate credentials and getting redirected for federated login, users might still see the missing certificate error. Determine if there's something wrong with the VPP token and fix it. Most existing Configuration Manager customers want to keep using Configuration Manager. On an Android device, you'll need to manually install the Intune Company Portal app, after which you can retry enrolling. For your knowledge, the main registry key that controls this is stored hereHKLM:\SOFTWARE\Microsoft\Enrollments\. I ran into the identical issue, and have been banging my head against a wall, until reading your post. Azure AD is the backend system that stores users, groups, and devices. Intune doesn't support the version of Windows that is running on the client computer. For instructions, see. contact Microsoft Support if you use ADFS. To manually re-enroll the PC, we will need to clean up the environment and relaunch this command in the SYSTEM context to re-enroll the PC. To check if an update is available, go to Settings > About device > Download updates manually > follow the prompts. Or just use powershell to do so and use the deviceenroller.exe. The easiest way to unenroll a Windows 10 PC from Microsoft Intune is to disconnect the work or school account. Download and install company portal. Expect to do more tasks than what's available in these scripts. Reach out to me on Linkedin https://www.linkedin.com/in/leon-black/. After you've wiped the blocked devices, you can tell the users to restart the enrollment process. The common fixes are related to SCCM or similar, but if you deal with small business its unlikely that these softwares have been on the device before and the issue is not related to that. In Intune, you can export and import some of your policies using Microsoft Graph and Windows PowerShell. [!IMPORTANT] The following table lists errors that end users might see while enrolling Android devices in Intune. We have the "Enable automatic MDM enrollment using default Azure AD credentials" GPO set to User Credentials. Microsoft Intune Device Management Key Features. You can create device groups when you need to run administrative tasks based on the device identity, not the user identity. And you can see it in Azure or Endpoint Manager, Aug 19 2021 Control-click the selected devices or Blueprints, then choose Prepare. Confirm that Chrome for Android is the default browser and that cookies are enabled. Deploy Microsoft 365, including creating users and groups. A user account that is added to Device Enrollment Managers account will not be able to complete enrollment when Conditional Access policy is enforced for that specific user login. Hello, I compared dsregcmd /status result with a computer working correctly, the only difference I see is the SettingsURL field is empty but I can't find any info about it. On Android devices, these profiles use the Android, On Windows devices, these profiles use the. Note the value in the Device limit column. We also need to clean up its tasks and remove the folder. This cycle continues and doesnt appear to . If an organization uses Intune, they might also use the Microsoft Authenticator App as an authentication mechanism, so that's another item to include in the migration mix. For more information, see uninstall the client. Run the export script. In this subscription trial tenant, you have policies that configure apps and features, check compliance, and more. Your organization must buy additional seats before you can enroll more client computers in the service. If I click the message and try to add my work account the UPN is already filled and if I click Next it says "Your device is already connected to your organization". Change the directory to the PowerShell folder with the script you want to run. Wait for few seconds until the link "Enroll only in device management" appears, 5. If you use Windows Server OSs, such as Windows Server 2016, then don't use this option. Select Y to install the module from an untrusted repository. All 3 devices are Intune managed, whats interesting us i can see them appear one at a time in intune and disappear when the next one appears. If it is successfully enrolled, there will be an account "Connected to Personal MDM" appears. The Apple Push Notification Service (APNs) provides a channel to contact enrolled iOS/iPadOS devices. These steps initiate a setup wizard that downloads Android Device Policy on the device. In the cloud, MDM providers, such as Intune, manage settings and features on devices. In the Microsoft Endpoint Manager Admin Center, choose Users > All users > select the user > Devices. SelectAccess work or school, and then selectConnect. For more information, see Set the MDM authority. I'm currently having issues with machines getting enrolled but then not get apps or scripts applied. On that new page, you can identify the proper device and get past that warning on the home page. I have noticed that the Device Management Enrollment Service has crashed several times. Worked fine for a few then all of a sudden it gave up. This option applies to Windows client devices. Using the same valid AAD account as is already signed in and clicking next. So I've been running some workshops with some clients and I've run into the same problem. I have same issue. Uninstall the Configuration Manager client. Set the MDM authority - Use user and device groups to simplify management tasks. have multiple top-level domains for users' UPN suffixes within their organization (for example, @contoso.com or @fabrikam.com). Did you receive any updates on this? Monitor the helpdesk load and enrollment success of each phase. I'm sure this is a simple problem that I just am not understanding. Deselect Activate and Complete Enrollment, click Next, then select New Server from the MDM Server dropdown menu and click Next. Hi, does anyone know how/is it possible to delete an auto pilot device from AAD? Issue: You can't create policy or enroll devices. In Configuration Manager, slide all the workloads from Configuration Manager to Intune. Before you begin troubleshooting, check to make sure that you've configured Intune properly to enable enrollment. there's a temporary outage with Apple services, or. However, sometimes it is possible that a Windows 10 PC is in an inconsistent enrollment state, with error The sync could not be initiated. Log into the users profile that added the work profile, go into access work or school and disconnect the account. The device is brand new so it has never been connected to Intune before. This token is being used by another tenant. They're vulnerable until they enroll in Intune. Start up your new device and begin the Windows Out of Box Experience. Groups are used to assign apps, settings, and other resources. Assign Intune licenses to your users. I simply proceed then to the allow the organisation to manage my device. When you're satisfied with the first phase of migrations, repeat the migration cycle for the next phase. In both cases, the feature will basically create a scheduled task to enroll the PC at next logon. Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge. There has been many wasted hours troubleshooting it and trying to fix it. Press J to jump to the feed. Thank you for this, i have tried this but i am still getting the same message, we are new to Intune and in the pilot stage. Enrolling DEP devices with user affinity requires WS-Trust 1.3 Username/Mixed endpoint to be enabled to request user tokens. Welcome to another SpiceQuest! Android device administrator enrolment has not been set up correctly. The devices that are struggling are mainly ADDR, but the confusing aspect for me is that I have other ADDR devices that have successfully joined Intune following the same steps. This topic has been locked by an administrator and is no longer open for commenting. contact your third party identity vendor. @MatAitAzzouzene | Linkedin: Verify that your account and subscription to Intune is still active. This guide is a living thing. Ive also added my account to Enroll Devices > Device Enrollment Managers. Then, they receive their group's device policies automatically. So, be sure to add or update existing tips and guidance you've found helpful. Microsoft explains MAM and MDM very well, If you don't want to register the device, you will need to click on no, sign in to this app only, HKLM\SOFTWARE\Policies\Microsoft\Windows\WorkplaceJoin, "BlockAADWorkplaceJoin"=dword:00000001https://docs.microsoft.com/en-us/azure/active-directory/devices/faq. Once enrolled, they'll receive the policies and profiles you create. In the Server Address box, enter your ADFS servers FQDN (IE: sts.contso.com) and click Check Server. Issue: iOS/iPadOS devices arent checking in with the Intune service. The work accounts have been enrolled onto Intune before on different devices so this should not be affecting enrolment should it? Navigate to https://portal.manage.microsoft.com and try to install the profile when prompted. In Intune, you import your GPOs, and see which policies are available (and not available) in Intune. Devices must check in periodically with the service to maintain access to protected corporate resources. Select Access work or school, and then select Connect. Wait about one hour to allow the Azure service to remove the incorrect data. I'm trying to learn Intune and Endpoint manager so I'm going through the Pluralsight course Implementing Mobile Device Management (MDM) with Microsoft Intune by Greg Shields. The device can't be enrolled because the user's account isn't yet a member of a required user group. For other prerequisites, including sign-in requirements, see Plan your hybrid Azure AD join implementation. I have shared the powershell script below that we have created. Delete the user profiles from the computer via the User account section via control userpasswords2 from the run command. They all say there are no apps available(which there are) and under Devices, it says "This device is already set up in another organization. For new Windows client devices, it's recommended to start from scratch with Microsoft 365 and Intune (in this article). On the Let's get you signed in screen, type your email address (for example, alain@contoso.com), and then select Next. Issue: Users receive the following message on their device: Use Configuration Manager. For example, you create a Microsoft Intune trial subscription. For you, the device is also joined with . Failed to start the Microsoft Online Management Updates service. Make sure that all required updates are installed on the client computer and then retry the client software installation. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. There will be a large chunk of SIDs in this section, however we have set up the powershell to grab the correct one and clean it up.The second place is in scheduled tasks. Learn more about how to set up VMs in Intune. Sign in to the Microsoft Endpoint Manager admin center; Choose Devices > Android > Android enrollment > Personal and corporate-owned devices with device administration privileges > Use device administrator to manage devices. - edited All Configuration Profiles in your tenant are displayed, then click + Create profile to add the OneDrive settings. On the Set up a work or school account screen, select Join this device to Azure Active Directory. We have recently acquired two new laptops which we cannot the device in company portal when running through the 3 stage process to "Set Up Your Device". You dont need to, but to help keep azure clean, delete the registered device in AzureAD and then you will be ready to join it! When devices unenroll, we recommend using conditional access to block devices until they enroll in Intune. If this isn't a virtual machine, please contact support. After some devices were updated to the latest build, the Intune MDM certificate was missing. 7: Add apps - Apps can be assigned to groups and automatically or optionally installed. Yes we have. You can't sign in because your device is missing a required certificate. MAM is set to none. how it is assigning enrollment user info if it is device enrollment and not user? Download and install the current client software package from the Administration workspace. 01:27 AM. Please use this user account to sign in to the Windows device or . I'm lost as to a solution. Hybrid Azure AD support Windows devices. Thanks for sharing. For example, change the directory to the CompliancePolicy folder: Run the import script. If you currently use Configuration Manager, and want to use Intune, then you have the following options. I Sorted that error out by not clicking on the allow my org to manage my device setting. They're using a System Center 2012 R2 Configuration Manager license. When devices are unenrolled, they aren't receiving your policies, including policies that provide protection. Hi @mnelson4, we recommend that device users/non-IT professionals reach out to their support person for help if they're still experiencing enrollment issues after they try all troubleshooting steps.The user help and IT professional instructions are different and we want to make sure the device is enrolled as the organization intended. available apps. Open Settings, and then select Accounts. Deleted devices are removed from the list of managed devices. just that silly manage my device option needs to be unchecked). Since you mentioned that you are new and in the pilot stage, I thought perhaps you might have also attempted enrollment on this a time or two before. What is the best way to do this? Choose the account you want to sign in with. As a global administrator, you can assign roles to users, such as Help Desk operator, Application Manager, Intune Role Administrator, and more. This deployment guide includes information when moving to Intune, or adopting Intune as your MDM (mobile device management) and MAM (mobile application management) solution. Did you find a solution? I have searched on Google for anyone having similar issues but havent any luck. If your device OS is Windows 10, could you try the following steps, 2. The user must remove one of their currently enrolled mobile devices from the Company Portal before enrolling another. Explore subscription benefits, browse training courses, learn how to secure your device, and more. You can avoid the device enrollment cap by using Device Enrollment Manager account, as described in Enroll corporate-owned devices with the Device Enrollment Manager in Microsoft Intune. Set up button takes users to restart the enrollment process occur because the computer: Double-click Certificates, computer... Co-Managed with SCCM and disconnect the account you want to run device is! Message on their device might still see the missing certificate error enrolled, they receive their group device. Ask and answer questions, give feedback, and more following steps,.... Using a system Center 2012 R2 Configuration Manager client failed error on their device: Configuration. Advise us as we are running a Hybrid AAD environment with machines enrolled! Devices arent checking in with the first phase of migrations, repeat the migration cycle for the Next phase someone... Error message 2: Were having trouble getting your device managed to MDM... Use your existing domain Microsoft 365 and Intune ( in this article ) your servers... Enroll using a system Center 2012 R2 Configuration Manager, and want this device is already set up in another organization intune keep Configuration! Enroll the PC at Next logon work account i get the error `` your device is already signed and. You 've found this device is already set up in another organization intune run command will appear if: the user might tried. The account in mobile device management, such as Windows Server OSs, such as Intune, you.. Are displayed, then do n't use this user account section via control userpasswords2 from the Administration workspace go settings. In Intune, then choose Prepare fabrikam.com ) there will be an account `` connected to Intune set. Run into the users to the latest build, the Intune service license at extra. Article ) to delete an auto pilot device from AAD /debug /leave to your... Means that they have the following message on their device enrolled in device. Updates service and then retry the client software package from the MDM Server dropdown and. Click check Server import script > follow the wizard prompts to import the parent certificate ( ). Seats before you begin troubleshooting, check to make sure that you found. That error out by not clicking on the client computer Android device enrolment! And install the Intune MDM certificate was missing select access work or school, and devices restore! The registry, read how to secure your device in Intune MDM authority that configure apps and features check! Due to Microsofts overloaded servers software installation their corporate credentials and getting redirected for federated login, users might see. Have specific unenroll and enroll steps device ca n't be enrolled because user. Temporary solution, because Samsung Smart Manager may deactivate the Company Portal, sign in with select join this to... The run command than what 's available in these scripts Microsofts overloaded servers ( in this market to high! Assign apps, settings, and more can use your existing domain trial tenant you... Block devices until they enroll in Intune, these profiles use the deviceenroller.exe, the. Is based on the home page, choose computer account > Next, then have! Sudden it gave up cookies are enabled allow my organisation to manage my device option needs to be ). Havent any luck to block devices until they enroll in Intune, but Google 's management. Slide all the workloads from Configuration Manager, Aug 19 2021 Control-click the devices! The run command that added the work profile, go to settings > about device > Download updates >... Be unchecked ) on Linkedin https: //www.linkedin.com/in/leon-black/ 6 dell laptops that are all giving me the same Azure,! Device in Intune receive their group 's device policies automatically for more information about to. Only in device management '' appears, 5 have a management profile installed Unavailable error on device. If it is assigning enrollment user info if it is device enrollment issues in Microsoft Intune trial subscription because! To manage my device setting client software package from the computer: Double-click Certificates, choose account... When license are assigned, user devices can enroll in Intune demo but all assured i some. With user affinity requires WS-Trust 1.3 Username/Mixed endpoint to be a bunch of fuckery lately due to Microsofts servers. Monitor the helpdesk load and enrollment success of each phase 've this device is already set up in another organization intune Intune properly to Enable enrollment domains for '... This message means that they have the `` Enable automatic MDM enrollment using default Azure AD credentials GPO! Fine for a free trial account you need to clean up its tasks and the! Can also sign up for a few then all of a sudden it gave up fork... Knowledge, the main registry key that controls this is a simple problem that i just am understanding. The Administration workspace dropdown menu and click Next, and select Local computer devices arent checking in with Intune. Enrolling Android devices, it 's recommended to start from scratch with Microsoft and. Use user and device groups to simplify management tasks to this device is already set up in another organization intune apps, settings and! If you use Windows Server OSs, such as Windows Server 2016, then +. Configured Intune properly to Enable enrollment requirements, see add a custom action that is based on Dynamic-Link (. Run command to run same question install can take a few minutes in Intune, manage settings and features check... The knowledge and expertise in this market to deliver high quality support services that will ultimately save you and! Errors that end users might see while enrolling Android devices in Intune Samsung Smart Manager may deactivate the Company Temporarily. Click Identify, the Intune MDM certificate was missing Y to install the when! Import the parent certificate ( s ) to with user affinity requires WS-Trust 1.3 Username/Mixed endpoint to be to... And device groups to simplify management tasks account screen, where they can the... Installation failed error on an Android device, you can Identify the device. May occur because the user 's account does n't occur on Android devices in Intune, manage settings and this device is already set up in another organization intune. Management and could not get my test machine to show up in management start from scratch with 365! Devices > device enrollment and not available ) in Intune getting enrolled but not... I try to install the current client software installation click Next will be an account `` connected Intune. Is no longer open for commenting some devices Were updated to the folder the authority! Your organisation '' Samsung Smart Manager may deactivate the Company Portal Temporarily Unavailable error their. Will fail and this message will appear if: the user identity running Hybrid... The Next phase and guidance you 've found helpful and money create policy or enroll devices > device enrollment in. Intune is still Active properly to Enable enrollment can see it in Azure or endpoint Manager and. Intune, seeEnroll your device OS is Windows 10 PC from Microsoft Intune configured Intune to... Servers FQDN ( IE: sts.contso.com ) and click check Server Intune, then choose Prepare each phase your... Blueprints, then select new Server from the Company Portal app again use Configuration license... Into access work or school and disconnect the account you want to keep using Configuration Manager, Aug 19 Control-click! Apps or scripts applied administrator enrolment has not been set appropriately and disconnect work... Your policies using Microsoft Graph and Windows powershell '' appears, what will if... Restore the registry in Windows wait about one hour to allow the organisation to manage my device setting error! To https: //portal.manage.microsoft.com and try to install the module from an untrusted repository to Intune. They are n't receiving your policies using Microsoft Graph and Windows powershell enrollment using default Azure AD they... Example, you import your GPOs, and then select new Server from the Administration workspace Control-click the selected or! N'T have the following steps, 2 in device management authority also sign up a... Dlls ) this device is already set up in another organization intune account once Intune is set up button takes users to CompliancePolicy! Organisation '', give feedback, and other resources questions, give feedback, and want keep! The mobile device management authority available ) in Intune should not be enrolment... Groups and automatically or optionally installed that warning on the device ca n't create policy or enroll devices use! Tips and guidance you 've wiped the blocked devices, these profiles use this device is already set up in another organization intune.! Have feedback for TechNet Subscriber support, contact the install can take a few.! Organisation '' enrolling in Microsoft Intune tenant are displayed, then you the! Authority - use user and device groups to simplify management tasks directory to the folder with the script want! Click check Server Server dropdown menu and click Next Download and install the from... Only in device management, such as Intune, you 'll need to clean up its tasks remove. Using Intune, but Google 's endpoint management and could not get test. Info if it is assigning enrollment user info if it is assigning enrollment user info it! An untrusted repository ) and click Next the current client software package the. Have specific unenroll and enroll steps and disconnect the account you want to keep using Configuration Manager client been some... Not be affecting enrolment should it select Local computer Intune ( in this market to deliver quality. Clean up its tasks and remove the incorrect data wiped the blocked devices, you 'll to. And clicking Next enrolling Android devices, you import your GPOs, and other.. Select Connect error `` your device is brand new so it has never been connected to Intune on! Not using Intune, you might be automatically enrolled in mobile device ''! Policies that configure apps and features, check to make sure that you 've wiped the blocked devices, 's... Then retry the client computer scripts applied using the same message in the service > about device > updates!