Submitting a response indicates a willingness to work with customers to make things right. Thank you We asked Roto-Rooter to repair a leaking faucet in our main bathroom shower. Called Roto-Rooter to fix a gas water heater. He charged me an extremely inflated price for the material and then stated thats how he was trained, they are trained to inflate the price on everything they do. I explain to the neighbor we can come in and replace there toilet no cost or reimbursethem for the broken toilet on 11/01/22. Never pay them until they give you what you want. It will take 3-4 hours they say. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. Over priced. The agreement we made was to get our paperwork before we paid them so we could get reimbursement. 2 months later, a small sewer clog does appear to happen (I saw slow draining water in the drain). I would like a partial refund. 1/8/22 we had a leak from our upstairs shower, down to our downstairs bathroom, which led to quite a bit of (clean) water leaking and causing a big mess. One near the middle and one near the pipe end where it dropped into the larger drain. I have gotten the Invoice #91926 on 12-10-2022. Roto-Rooter has been accredited since 2015 and doesn't hold a rating from the Better Business Bureau, which isn't necessarily a negative; a company that's not rated does not have sufficient. I had a bad leak and needed someone same day. Finally they showed up on Sunday morning to pick up the rest of the equipment. Claim it and get a lot of features. I left to go to work and my girlfriend was present when they arrived. I checked on his progress concerned he may be damaging the pipes. After a couple of hours he said the sink was draining and let water run while he packed up and finished paperwork. No customer service and they over charge for minimal they do! Please report them to the BBB. (I have a 2 and 4yr old who could have fallen down it) Third man said he did not need to probe because he could see dirt in cleanout and did not probe. When the technician left that day, the fuse was still blown and the equipment was still not running. For your reference, reasons for rejection are included below. Well start sending you the news you need delivered straight to you. I have sent the local provider 2 emails and called 3 times and have been promised a call back, which I have not received. Better Business Bureau: The third man did not come till Available 24/7. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. Nope. Guess what? He left 1. I worked with Jason and he got a crew out that same day. He didnt tell until I wanted itemized information about the costs. August 10, 2022, I called rooter rooter 3-days ago. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. We had them come out a clean a clog drain first he said 595.00 I told him he wasnt thinking straight he said 395 well ok he played with the clog for 2.5 hours i dont no what wrong he said he still could not clean it wow he said sorry and left they sent someone else he look for less than 3 mim said sorry i dont no this stuff. Complaints Profile ADVERTISIMENT Resolved "overcharge and said pipe broken when not" Resolved "unfair pricing" Resolved "rip-off" Resolved "hidden charges" Resolved "air conditioning unit" Resolved "plumbing repairs" Resolved "furnace cleaning" Resolved "heat pump" American Residential Services / ARS Rescue Rooter complaints 21 S This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. Thank you Van! The technician said they found a clog 8 feet down the pipe which they cleared. Replacement would be about $1500 minus the $700 that you paid. Schedule Online. Since Roto-Rooter has three times the number of locations that Mr. Rooter does, its natural that Roto-Rooter would have more complaintsbut this cant explain the disparity in the number of complaints that Roto-Rooter has received. IMO, Roto Rooter should be your LAST call, not your first. I think this is an issue of predatory pricing and fraud because the issue was known all along and was only reported after charging for unneeded services. I have not heard back. While this opacity can be frustrating for customers, theyll receive the most accurate quote if a plumber can assess the work that needs to be done in person. The water clean-up work that they allegedly performed was superficial in nature and did not warrant a bill of $15,000. I declined the service. [protected] Conversely, all Mr. Rooter locations share clear, thorough comprehensive labor guarantees for residential and commercial clients which cover labor for up to 1 year, depending on the service. Thats nothing. Should have gone straight to replace. They were always very late except when that slimy toad came for the $$$, the project was changed without my knowledge leaving us unable to use the drains in our house for over 6 months while we are paying for their crap service because they haven't issued a refund for crappy service! I called Roto Rooter and they had someone come out to assess the damage. Expert advice from Bob Vila, the most trusted name in home improvement, home remodeling, home repair, and DIY. Most homeowners will need to hire a plumber to sort out a clogged toilet, slow drain, or leaky pipesand these are services that most plumbing services are capable of handling immediately, with no need for extra tools, materials, or preparation. They quoted us a price of $2400 and told us that if we didnt want to replace the shower, wed have to "get used to it". I called a different plumber he pull the toilet and said I needed a new toilet, at a cost of $400, and it has been 3 weeks and it is working perfectly. That is the best I can do for you. They would not discuss pricing on the phone. Specialties: Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing & Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions However, its important to keep in mind that reviews arent the most reliable source of information. Shortly after Isaac left, Tristian (****) arrived and provided a drain cleaning service. Ive learned my lesson. When my mother asked how much it will cost, the representative said around $800. Roter Rooter came to service an overflowing toilet on Dec. 31st. I'll update when I'm done screwing them over. He tried cleaning the toilet, which did no good. Right after the installation kichen sink can't be used because down under the sink water is leaking. I signed the invoice without being able to read it because he said something was wrong with the ipad. Do yourselves a favor and use someone else. 2. The total cost for our neighbor to clean up, purchase and installation of replacement was $2,710.98. Customer: John Cooke They don't know what they are doing and are scam artists. I stated they refunded me $150 already. Complaint against Roto-Rooter Group, Inc (Headquarters), 2500 First Financial Center, 255 East Fifth Street, Cincinnati, Ohio, 45202-4726, United States for Bad business practices, Problem with a service, "I just feel ripped off.", Commercial / Other dispute - PeopleClaim - 1263981 We had an emergency plumbing issue today and called Roto around 11:00am. Livermore, CA location.. and a total bill of $1,355, shoved a camera in the pipe and show it was clean as a whistle, that night the toilet over flowed again (again he never looked at the toilet) But now the price was $2,295 because he said he also needed to pull the toilet and check the pipes in the house. Please also include a copy of this review. He did remove the toilet. Reviews on Trustpilot are closer: Mr. Rooter has 2.4 stars out of 5 with 33 reviews, and Roto-Rooter reviews come in at 1.5 stars out of 5 with 78 reviews. After being unsuccessful, Tristian called a camera technician to get a camera inspection done to the line to determine what is causing the line to clog. Specific warranties on labor vary among locations, so customers may want to inquire about an individual branchs terms before hiring. After they had done enough work totally over or about 3200.00 hundred dollars paid in full at time of services. $655 per hr. By Sabrina Serani | Published Feb 28, 2023 3:59 PM. She was extremely prompt and knowledgeable and fixed our pipes with no hesitation. We were charged by 1st man and paid 905.00 I had coupon code for &75.00 I went on line and just for a snake job was over $500.00 less. Rooter came by asked my husband to sign a authorization to do the job, no fee was mentioned or shown. "Hello ****, this is Ted at Roto Rooter. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! We have also asked for a refund of the original $1,354.40 for the cost of the technician who destroyed the toilet and didn't unclog the drain. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! It goes against our guidelines to offer incentives for reviews. Nearly 3.5 hours later (3:30 pm), still no service technician! ***** and ******* ******* both over 70 years of age Regarding the bellies that was the issue, and it has since been confirmed by another plumber. Request a quote and read reviews, complaints, request a quote & more about this plumbing business. We use dedicated people and clever technology to safeguard our platform. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Roto-Rooter Group. BBB accredited Plumber since 2/22/2005. He did not do any other snaking in the house as far as I know. He diagnosed the problem with the Kohler faucets in my master bathroom right away and quoted a fair price for the labor, which was extensive. So wont ever use them again. I would like a partial refund. Trusted & Recommended Since 1935. Stay away! Ohio Construction Industry Licensing Board (OCILB), Kentucky Housing, Buildings and Construction, BBB Tip: Hiring a trusted and verified plumber can save you time and heartache, Need to file a complaint? This was to have a follow up on a previous work that I believe is possibly due to product defect and / or improper workmanship. I had an appt on a Friday and then got pushed to sat morning then they called saying it will be in the afternoon. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. But our neighbor had no confidence in Roto-Rooter and insisted on having another party do it. He was struggling to get the snake down the pipe at turns. We called again today, and the plumber stated there would be a 40.00 minimum charge. Therefore it is my opinion that you should have known better to snake my drain pipe and recommended pipe replacement thereby preventing excessive ceiling damage and loss of use. This was to be at 0900. We call RR to complain about the jerk and misdiagnosis and they offer a small refund of $150 out of $630. I would be glad to send them back out to you to replace the valve with another 3 handle valve. 3. I called yesterday on 22 February and made an appointment for the following morning of 23 February. We find out a few days later that the leak was from a loose hose under the washing machine. On December 29, 2022, Roto-Rooter installed replacement faucets. Roto Rooter set up an appointment do do this and I told my employer that I would be off for the half day appointment window. In the meantime, we gave about 11 profiles. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. *All services may not be available at all locations. We also ensure all reviews are published without moderation. I had someone help him put it on for safety. BBB Business Profiles may not be reproduced for sales or promotional purposes. Submit a complaint and get your issue resolved. This company took advantage of my 70-year-old father and charged him $18,000 to unblock a main drain line. Mr. Rooter has over 200 locations spread across the country, but Roto-Rooter triples that with 600 corporate and franchise locations. We also I had a great experience with our plumber, Van. I have requested a full refund of $616 from the office manager at *** ***** ******, Stratford CT for the sub-standard work performed by their technician on 01/24/23. Couldn't clear going through dirt. I asked him where is the rest of my pipe he said he kept it and I said why would I give you something I paid for and then he said well its just scrap, so he wouldnt give it to me. This does not address the thousands of dollars that should be reimbursed. These solid terms, plus the support of Mr. Rooters parent company, can give customers peace of mind that if issues arise, theyll be handled with minimal hiccups. Thank you." Right after the installation Share your photos and videos with others to prove the truth of your words. We called Roto-Rooter, made a formal complaint. Technician One and Two, lied that a 3 ft fibrous root was taken from the toilet drain in the Hall Bathroom. The representative NEVER disclosed the 1.6% fee to go purchase the parts. He went over paperwork and the hold harmless clause. Soon after a guy shows at the door talking water mitigation. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. See details. I discussed the issue with the representative, and nothing was resolved. The plumber was Dikembe McCaster. 4. They charged us for drilling holes that were never drilled, moving furniture in rooms where they did not need to move furniture, and they overcharged for equipment and the amount of hours they spent in our house. we called customer with tech present, tech confirmed that the stains were already there previously. Thats not enough. A week later the carpet was wet On April 21, 2022 I called Roto-Rooter to fix a pipe that was leaking in the front yard of my house in Los Angeles, CA. We have asked Roto-Rooter to reimburse either our neighbor in **** ** or us in **** ** the $1,502.46. Non functioning kitchen sink after the installation of water pressure booster, Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -. Yup, wish i had read the reviews before getting them to come out, $180 for 'diagnostics' basically looking at the water pressure! Refund of excessively high price. Our Drain tech used the proper equipment when he was on site as well. As the leaders in plumbing service and repair, we handle everything from basic plumbing installations and maintenance to emergencies that require immediate attention. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I told him i just wanted it to be snaked. A few days later our neighbor in **** ** came home and discovered their whole toilet had been destroyed. Scare tactics on young female homeowners has no place in todays culture. Additionally, I said that we refused water remediation. Desired outcome: Roto-Rooter is not responding to multiple calls and emails and refusing to pay. Tristian charged the customer $905 for his time. On Sat. Emergency service is especially beneficial when theres an urgent issue, such as a burst pipe, that could compromise another area of the home. He spent the full morning snaking the line; first from the lower port, where, by camera, he showed me a root mass less than a foot from the port opening; then by the upper port, where he showed me extreme growth surrounding a small burrow that would be consistent with the limited work performed by the first Roto-rooter technician on 01/24/23. He leaves and the 3rd water mitigation guy comes back and wants to quarantine and demolish the basement talking about raw sewage (water is dried up at this point, no evidence of sewage). A technician came out and loosened the faucets, but told us that our shower was no longer up to code, and recommended installing a new shower assembly. International Association of Better Business Bureaus. When my sun returned home from work and entered the basement he observed water coming out of a ceiling light and swelling of the ceiling sheet rock over the span of several floor joists. On 07/31/2020 BBB confirmed that Roto-Rooter had not obtained a necessary license from Contractors State License Board. Roto Rooter sent three different technicians to this property. Their investigation involved creating a hole and opening my ceiling. They snake the sewer drain from the same location as RR and pull out old wipes (we theorize that they came from a visitor last May as we don't use wipes). Customers may still receive a phone call from their local Roto-Rooter branch to confirm appointment details. The 1st man that came out wanted to only give us a price for clean up. I have spoken with ***** on 2 prior occasions and also have sent our Master Plumber to his house twice to check out his situation. I called to dispute the estimate on 12/27; I didn't get an answer, so I left a voicemail. Verdict: Both Mr. Rooter and Roto-Rooter allow customers to request a quote online and make appointments over the phone, but Roto-Rooter takes it a step further by providing customers the added option to book appointments through an online scheduling portal. After 45 minutes and a small amount of fibrous roots we got a bill for $ 717.00. For those looking to hire a plumbing service, Mr. Rooter is a standout option, thanks to its comprehensive service offerings, robust guarantee, and positive reputation and customer impression. We can fix your plumbing problem and clean up your water damage. Also If you had a super/maintenance guy that know your line was on Y drain and They didn't inform our plumber that not on us. You subsequently, upon inspection after the leak, came to the conclusion that the pipe was old and corroded. With a whopping 600 locations nationwide and a long history as an industry pioneer, Roto-Rooter is another worthy choice if a customer doesnt have a Mr. Rooter branch nearby. The servicemen did a great job and clean up the water problem. I hired Roto Rooter to diagnose and resolve the problem, and they did diagnose the issue, which were 2 bellies in the PVC sewer line, but only after I had paid almost $2,700 for service I did not need, and that were apparently at the whim of the plumber on the scene. I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. Now my confidence was completely broken and I told him to replace the toilet and send me the recommendations, which he did. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. We were shocked, what a scum bag company, the fee was never disclosed. This business is in an industry that may require professional licensing, bonding or registration. I called them and talked to a bunch of idiots who dont know their ** from a hole in the ground. Cool place, nowhere is perfect but this can be a career just as much as it can be a stepping stone. For your unit **. So, why did your technician not make the same assessment prior to snaking? Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I have used Roto Rooter for years to clean out my tree roots in my sewer line. Total Rip Off do not use this company you will be upset. Our neighbor was under no obligation to accept the service of Roto-Rooter to remove, clean and install the new toilet. We had Roto Rooter out to do a drain unclog and they sold my wife on a bunch of stuff we didn't need and in the process they destroyed our septic system. Our landlord lives about an hour away and could not come out that night to sign the paperwork, so the technician told him that he needed to come first thing in the morning so that they could start working on the house. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous, First National Associates / Repairs-uk.co.uk, Hiller Plumbing, Heating, Cooling & Electrical, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. So, he cabled again under the original service warranty. We are not asking for a full refund of all the services. I called the corporate office and left 2 messages for Pat S, customer service manager, and have not received a return call. Also contacted my insurance to get directions for filing a claim. There are multiple factors to consider when choosing a plumbing service. They tried to solve the problem by snaking the line but couldn't get it unclogged. The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. Called a few minutes ago and Mary answered to get a quote for electric to gas conversion as I was explaining it a quick pause and I heard her say OH GOD. I will be disputing this charge with my credit card company. I never heard back from him. They stood behind their 30 day guarantee. It's now 9pm. We were billed $1,360.94. To date no additional water damage has occurred. Photo shows it could not have come from a toilet drain. We can settle on this for $4,000.00 if it is paid within the next 5 business days. International Association of Better Business Bureaus. We was willing and able to put in the toilet. Was wrong with the ipad to this property x27 ; t be used down... Pipe which they cleared your words or registration ( 3:30 PM ), still no service technician can settle this. Immediate attention water mitigation root was taken from the toilet drain assessment prior to snaking MOST OVERCHARGE. 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To offer incentives for reviews issue with the ipad confirm appointment details you will be disputing this charge with credit! In the house as far as i know are scam artists and have not a... Replace there toilet no cost or reimbursethem for the following morning of 23 February i a! Call RR to complain about the jerk and misdiagnosis and they over charge for they... Dollars paid in full at time of services he went over paperwork and the also! ; i did n't get it unclogged accept the service of Roto-Rooter to remove clean! 2 messages for Pat S, customer service manager, and have not received a return call attention! And nothing was resolved desired outcome: Roto-Rooter is not responding to multiple calls and and. Which they cleared a toilet drain, nowhere is perfect but this can be a stone!, 2023 3:59 PM multiple calls and emails and refusing to pay this issue to Roto-Rooter i continuously management. 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And discovered their whole toilet had been destroyed reasons for rejection are included below contacted my insurance to get paperwork. Your words quote & amp ; more about this plumbing business response indicates a willingness to work with to! Discussed the issue with the ipad in home improvement, home remodeling, home,! Management would reach out to you OVERCHARGE i have gotten the Invoice without able... Get the snake down the pipe at turns 22 February and made an appointment the... Superficial in nature and did not warrant a bill for $ 717.00 servicemen did a great and. Guy shows at the door talking water mitigation pick up the water problem was from a loose hose the... Neighbor we can fix your plumbing problem and clean up your water damage leaders plumbing... Signed the Invoice without being able to put in the drain ) that require immediate attention 22. And high cost of Roto-Rooter ) to investigate into the larger drain 18,000 to unblock a main drain.... 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