It was a bank credit card. And so i requested for a refund. Dont use airasia ever, they are stealers!!! I totally agree with you. hi! AirAsia X passengers from a number of countries have voiced disappointment over the lack of ticket refunds for flights cancelled as far back as two years ago due to the border closures brought on by the Covid-19 pandemic, coming together as part of an organisation to hold the low-cost airline accountable to its customers. it can only be used by rebooking a flight. The Poor Traveler is managed by WanderGeneration, Inc.Email us: yoshke@thepoortraveler.net. The Penang to Kuching direct flight takes two hours and they are operating the final two daily flights on 28th February 2023. I hate to wait 9months and until now you did not REFUND ME!. Thank you. I want my 5 luggage tomorrow morning in KLIA2 airport. Horrible. As you have Guest Entitlements towards AirAsia X Berhad (D7), you have also been included as scheme creditors and therefore entitled to participate in the restructuring exercise. Passengers name: Jun Tamayo, Lorie Jane Rosales, Aricia Julienne De Peralta, Josh Ryzen Kendrick De Peralta. Regards Bakit nila pinagpipilitan ang CREDIT ACCOUNT at ayaw nila ibigay ang FULL REFUND?? 1. Its been TEN months..I havent received my money. Log in [protected]. Author Just after 2 days, i recieved an email stating that they have successfully approved my request. Thanks for your comment. I filled an eform to request a refund the tax portion of our tickets. AirAsia X converts unused RM499 unlimited pass and outstanding credit to vouchers; AirAsia has settled 99% of RM7.6 billion cash refund requests by passengers; Capital A wants Asian governments to ease restrictions to make air travel affordable and hassle-free I need your help to process refund ASAP to a duplicate booking caused by your online app. Till today, payment is not received and refund request cancelled as well. January **, ****. Our flight is cancel by airasia. Its around and around and around situation with them. Essay, Pages 3 (570 words) Views. We have the same situation. 0 Kunden folgen diesem. I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. It is now May 2022, still In progress. Travel to Sabah before October 2021 was strictly limited to certain categories of travellers, including those travelling for work and those born in the state. You rebook your flight wihout additional charges. I booked a flight for my Lola going to Puerto Prinsesa worth P 10,694.68 for two people. AirAsia AVA on WhatsApp: +60 11-3516 5078. When I try to make a booking in Jan 3, 2023 , noticed all my point has expired . Source: support.airasia.com. And also I paid thru 7 eleven by cash so why the hell they are asking for a bank account?? Be that as it may, the minister did not clarify whether the refunds . Eh pano yung mga may booking ng March 18 or kaya March 19 na nagdecide na hindi na tumuloy sa flight nila dahil sympre takot na sa COVID. Its against human rights what they did. We wish to thank the millions of guests who have said they will take their refund in the form of a credit account which is the best way to help support our recovery. Cant seem to find the option in AVA. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Sub: Final Notice Before Legal Proceedings Urgent Payment required from AirAsia not providing clients I did the same thing as instructed ng AirAsia at ng advice nyo dito. lots of people became unemployed and currently in need of money right now! I tried to contact them with their available email addressess but none of them were able to sent since it says email address not found!! Your session has expired, please type in Main Menu to try again message. Capital A posted revenue of 1.7 billion ringgit ($387m) in the 2021 financial year, down 47 percent from the previous year, as capacity sank to just 36 percent of 2020 levels. Timeline. While waiting, follow us on these channels. The spokesperson added that our passengers remain our number one priority and the airline will continue to enhance our services to deliver the very best in terms of safe, affordable and reliable air travel. Just last month, our flights from Taiwan to the Philippines were canceled by AirAsia because of the coronavirus/COVID-19-related travel ban imposed by the government. Able to use credit account on Airasia flight booking, Carry on baggage cant be computed as combine weight for 3 passengers. Al Jazeera Centre for Public Liberties & Human Rights. Flight from Chennai to KLIA 2 Hope this helps us all. Tan Kok Liang, president of the Malaysian Association of Tour and Travel Agents (MATTA), said the refunds backlog is a short-term issue and its 3,100 members will continue to book with AirAsia as long as requested by customers. or do I need to check-in to be able to request a refund? AirAsia India issues refunds for 99% of tickets cancelled in nationwide lockdown 1 min read . Select the form of refund you prefer: CREDIT ACCOUNT or ORIGINAL FORM OF PAYMENT. Marami sila arte at wala silang contact number not like cebu pac and PAL . In the event of a 'no show' at your own volition, the refund policy for your Flight Booking is subject to the applicable fare rules and conditions of the Airline and/or any applicable governing domestic laws and we disclaim any liability arising thereof. Any update regarding your refund request? AirAsia X is facing severe liquidity constraints. Very bad service. Flight cancelled on above PNR during July/Sep 2022 and refund request progressed. AirAsia X also appoints Dato Lim Kian Onn as the Deputy Chairman to lead the airline restructuring. How come when you people gave us 30kg baggage allowance and you told its overloaded so couldn't bring in my flight. Desired outcome: The problem here is that AA is still refusing to refund passenger fares despite not being able to offer any alternative flights except to limited destinations. In particular, some have questioned why it is so difficult to reach customer service to request a refund, even for flights booked since the lifting of pandemic restrictions. Update: Refunds take a lot longer these past several months. It has been days, I havent heard from them, she said. . Now, wheres my money?!!! However, in 2020, the revenue of Air Asia Berhad has decreased terribly due to the Covid-19 pandemic. Did you get your refund in your credit card? Return 29th March, 2020. I need to know ASAP. Full refund and full compensation of the hotel and transport in sydney including last minute flighs back to Brisbane. That means that there is no possibility to transfer it to your own credit/debit card. Despite of my flight delay, very sad to inform you that my luggage has been broken. How long before you will get the full refund? Were actually contemplating whether we should request a refund (instead of crediting the amount to my AA account). its very disappointing about air asia . Even if the airline didnt cancel the flight, even if its a voluntary refundthose airlines allow them to refund. And it was intact and show no sign of damage untill we undress the cover. 679. They announced a restructuring plan geared at facilitating an injection of fresh equity which will allow the airline to fly again. Travel and border restrictions have grounded all scheduled flights and there is no imminent return to normalcy. Betak, who planned to visit the area around Mount Kinabalu, Southeast Asias highest peak, with her family in October 2021, said the airlines automated online customer service only offered her the option of travelling on different dates. Landed around 2.30 pm Your email address will not be published. Refund of money & compensation of the emotional impact this has had. Even left my celfone overnight with that live chat. 2 Euphoric_Mist_613 1 yr. ago I always choose the original form of payment. Check with CCco and if any problem you can tell them you will find a CCco that doesnt allow such behavior. This is the right thing to do to ensure we can serve you again as soon as possible. Surely there must be some kind of consumer protection law to protect users from Companies behaving in this way? We requested Feb 2019. You can read the full FAQ on the AirAsia X Travel voucher here. they have twice asked me for my bank details to refund me but this seems to be a stalling tactic But they never gave the refunds. i pestered airasia on twitter every other week/month for my refund. Do you have a 2022 update on how to get a refund for a duplicate booking? Create new contact using +60 11-3516 5078 number. Can you pleas provide an update on this its has been over 3 years and I would like my money returned or a credit applied to my account. I can communicate in English and Mandarin well. PLS MY AIR TICKETS 18 MARCH DELHI TO KUALAMPUR AIR ASIA FLIGHTS D7183 PNR NO DRUM4Y PLS CANCAL & REFANDS The hefty compensation paid out to airline co-founders Tony Fernandez and Kamarudin Maranun, who took home close to 30 million ringgit ($6.8m) combined last year, has also raised eyebrows. A father and traveler who enjoys to eat, shop and travel. Please kindly refund the full return fares against Air Asia booking reference Y2H4SG at your earliest convenience. The carrier is seeking to raise between RM800 million and RM1 billion through its rights issues and another RM1 billion from bank borrowings (underwritten by Danajamin Nasional Bhd). I requested a refund which I was. Worst flight ever. The service counter staff of Air Asia (name Logeswari A/P Kannan) insisted I need to do covid RAT before I can check in. If there are concerns or indications that a passenger may have an infectious disease or skin problems, the airline may require medical clearance. I tried using BO but its useless he cannot help me with my request. After a meeting with the low-cost carrier, KPDNHEP Minister Alexander Nanta Linggi announced that the company has agreed to refund customers affected by the delays. I have applied for a refund for booking number U9VW7R which was due booked in 2020 and cancelled due to covid. We have tried to contact Airasia and leaving voicemail but never heard back. my case is in progress since March 1st: Your usage of the AirAsia website indicates that you agree to be bound by ourTerms and Conditions,Terms of UseandPrivacy Statement. We were given options and we chose a full refund. Desired outcome: They have not refunded my 2020 cancelled flight. air asia is the cheapest airline but the hardest to refund the booking. Need. So can I put all my flights on hold for credit .adise on procedure to do this appreciated. Hi Will, like you, Im still waiting for my refund. hnliches Problem wie bei 329 anderen. Hello AirAsia , I forgot to add middle name in my Air Asia flight booking . Thank you! All Rights Reserved. I gave them all of my bank information. Received an email on 23/7/201 that my point would be extended to 3 years. Choose the type of refund that applies to you: FLIGHT CANCELLATION, FLIGHT RESCHEDULE, DOUBLE PAYMENT, DUPLICATE BOOKING. Refund of money & compensation of the emotional impact this has had. never again. During March of 2012, Air Asia has decided to scrap the long-haul . REFUND OF THE PAYMENT MADE FOR THE ABOLRTED FLIGHT. Booking ID VID6673632335, Airline Locator, OVIFKH (not being recognized under your chat menu', GetHuman8130376 hat begonnen, an diesem Problem zu arbeiten. Two years later, she says she is still waiting for her money back. I tried many times to use my credit account (38k PHP or 4k RMB) to book flights from Shenzhen to Cebu but without success. Hi, my flight is on march 23 etd 00:30 mnl -dvo. I told her Hong Kong never need to do RAT and I nearly travel every week and know 27th Feb 2023 This was confirmed by the domestic trade and consumer affairs minister Alexander Nanta Linggi, who. I didn't not receive 5 of my luggage when i departure in KLIA, when i ask AIR ASIA staff they informed me the luggage will be sent in next flight. Is there any way that i could transfer it to my Debit Card? Your comment is now queued for moderation! I just want to ask an update regarding your case cause I have the same problem as yours. AirAsia Group CEO Tony Fernandes had assured in April that some 450,000 customers waiting for refunds would be repaid despite the airline's cash problems due to Covid-19. My flight with AirAsia was cancelled by AirAsia and I received an email from AirA. 27th January 2023 (Friday) Rohana and her family did not fall under any exempted category. Submit a complaint and get your issue resolved. WHICH IS BETTER: Exchange Money or Use ATM Abroad? 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