After this, you should expect to get your refund within 5 business days. . 2 0 obj Currently, Superdry return policy claims to avoid exchanges. As soon as you have the form complete, you should pack the . As soon as they complete the process, you will get an email. Customers have up to 6 years to make a claim for an item theyve bought from you (5 years in Scotland). T: 0870 889 3102 We've gone paperless in order to become a more sustainable brand and our online returns portal is the quickest and easiest way to return an item. They do not have to provide a reason. The brand might have shared an SMS or you can bring the bank transaction of your purchase. #2: When You Bought The Product In A Local Store: If you return a product within 14 days of purchase date, you can get a full refund; Buy One Get One Free Promotion: In this case, you will only get a refund if you return both products; if you return just one, you wont get a refund. Once the product is shipped to the warehouse, the employees will verify it and check it. Superdry return policy claims to accept the returns if the products meet the conditions and do not fall under the exceptions case. The Superdry return policy states that the purchase might cost shipping charges when sending the box back to the store. Can I make Superdry postal returns for in-store purchases? Please note due to hygiene reasons, we . Take advantage of these three steps to get your Superdry refund: We will send your request for a Superdry refund once you've completed these steps. However, it can be hard to find all the information in just one place. Superdry Returns Policy applies. Your email address will not be published. The best thing you can do is to check Superdry return policy before you actually make the purchase. 7. Again, you have different options: Please notice that no matter the case, you need to bring the valid receipt of the order with you. Enter your full order number, including any text, in the designated box (e.g. We are unable to make exchanges for online purchases. A customer has the same right to free repairs or a replacement regardless of whether they have a warranty or guarantee or not. Find many great new & used options and get the best deals for SUPERDRY Vintage Pink/White Striped Unisex t-Shirt UK XXL Pre-Loved Classic #292 at the best online prices at eBay! Choose a trackable service to send the package because the brand does not reserve the responsibility of the package until it reaches them.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-medrectangle-4','ezslot_5',102,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-4-0'); The store associates do require proof of your purchase. Fill out the necessary information and start your returns. You have accepted additional cookies. Enter your full order number, including any text, in the designated box (e.g. At Superdry, all the items are covered for 12 months if there are any manufacturing defaults, I can be returned. So, what happens if you decided to buy an item at Superdry? . To help us improve GOV.UK, wed like to know more about your visit today. Create New Return. IU(nk %PDF-1.7 Customers have exactly the same rights to refunds when they buy items in a sale as when they buy them at full price. We also use cookies set by other sites to help us deliver content from their services. Well send you a link to a feedback form. Print your returns label and attach it to the parcel. This means that: you may inspect and try on the goods. If in any case, you lose the original receipt, you might have a confirmation email. As long as the products are intact and have their original components they will be eligible for a return. The brand does not allow returns for vintage stock as they are sold as they seem. Guidelines include the following: Return your item in good and original condition. Read more about consumer protection from unfair trading. Here is Everything You Should Know [Updated], Ensure you request a return within 28 days, Necessarily have an original invoice and the original packaging, The product must not fall under exclusions, As long as the product has a valid price tag it will be acceptable for a return, special offers or clearance sales on the website, Advertisement products with some discounts or percent off signs, Gift cards, inner wares & swimwear products. Return to Nav. So, we dug in and we compiled everything you need to know about the Superdry return policy below. Nov 3, 2022. For more info, please see our returns policy. Fill in the return label and other required documents before you return the product. when you have to offer refunds and accept returns. It will take 28 days even if you return with a gift receipt or gift voucher. 1.95. Proof of purchase required. All returns must be accompanied by an invoice. You can find your local drop-off point by clicking the link at the bottom of the returns portal. No returns or exchanges on SALE and PROMOTIONAL items, unless to swop size or color. Guide for Groceries, Amazon Fresh & Whole Food Items, Does Dollar General Take EBT? Further, you will be asked about which product you wish to return. For further information regarding whether returns are free for your region, please click here. Further, you will be asked about which product you wish to return. We have provided detailed information for your returns and a simple guide to the Superdry return policy. Restrictions apply, see https://www.superdry.com/terms-and-conditions for full T&Cs. 0QVT{R'[vyc' Superdry will not accept any return without its original packaging and purchase proof. You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. Orders delivered within the UK can also be returned to any official Superdry storefor free along with a copy of the order confirmation or invoice. Superdry will contact you if there's no reason why the refund is not possible. <> Powered by WordPress. Original Proof of Purchase must be presented for a Return or Exchange. SUPERDRY_12345678). We ask you to take reasonable care of the goods you purchase while they are in your possession. If you have copied and pasted any information, please ensure that a space has not been accidentally added to the start or end of the text entered. 'Q4qW;^;do VwEv By clicking on one of the below buttons, I subscribe to the newsletter. endobj 6. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, Sale of goods and services and data protection. Items cannot be returned to a Superdry concession or franchise. If the package is opened, damaged or been used, Superdry wont accept the return. Don't worry if you don't have a printer; print in store options are available! ;jClk)( Mao^caI0ha} Online: You can easily return your order by visiting the online portal of Superdry. They do not cost charge for the purchase you wish to return. Enter your postcode, email address or last four digits of your telephone number and then click 'Proceed'. We do not allow returns, exchanges or refunds on sale items. Dont include personal or financial information like your National Insurance number or credit card details. Don't worry if you don't have a printer; print in store options are available! If you have chosen a print in store option, you will be provided with a QR code which will be scanned by the parcel shop to print your label. City, State/Province, Zip or City & Country Submit a search. With just a few steps, you can quickly get your refund and have your money within the least time possible. To return online purchases please use https://superdry.returns.international to create a return label. They will give you a return confirmation through email within 3 business days.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[580,400],'returnsandrefund_com-medrectangle-3','ezslot_4',101,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-3-0'); Superdry holiday return policy accepts Christmas returns. Return to Nav. 3. Order Number *Required Field. Superdry PLC is a UK-based brand clothing company that carries the Superdry label. 1. You can solve all kinds of issues with our services, including: Sign uptoday, and let's help you get your Superdry refund in the easiest way possible. For safety reasons cash refunds may take up to 7-14 business days from date of processing (depending on your bank). Mens Womens; My Account Wishlist; My Account Wishlist. SPEND OF $100, 107 North Bridge Road, Funan, #01-06, Singapore 179097. V/_|3|>vM/'w`w/_7"#l^jw?.+l/`C7)F"%]x.g,A g7v;'I{O8XbuEaJz~e7 y*,}bMI)t cT#X$ER/`IjVUZM+)B?5uRxo/"x`(e5)QDP DoNotPay offers a wide range of services apart from Chargeback Instantly UK. If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 14 days of receipt. Does BJs Accept EBT Card For In-store and Online Purchases? Please return your item(s) to us using our online Returns Portal. dxRQGA$Rz d`9{R&I Enter your full order number, including any text, in the designated box (e.g. The vintage return policy applies to vintage items which are in stock. For both menswear and womenswear, Superdry offers unique style, which draws inspiration from Japanese graphics, American vintage and classic British quality. Refund will only be processed on the card used for the transaction. 4. Return your item in good and original condition. There are certain exclusions that you have to keep in mind. Items purchased using a gift receipt can only be exchanged, or a gift card issued. Save my name, email, and website in this browser for the next time I comment. Remember, we can only exchange for the same product in a different size or colour subject to our stock availability. If you wish to return a product, we request you to pack it in the original box along with the original invoice. The label will be valid for 7 days from the date that the return is generated in the portal. How to Get a Superdry Refund Effortlessly. Enter the order number, postcode, and email, and select proceed. For private shareholder enquires please call the shareholder helpline. z0`WNbS0j~-15Lo>F+uB%4c7BB"xX)+SfaLIVe=^. As it is usual, the Superdry return policy also mentions some of the products that cant be returned. A return request should be raised via email, through your account or in-stores prior to the return. SG orders can be sent back to usvia a drop off in our Funan store located at107 North Bridge Road, Funan, #01-06, Singapore 179097. Please ensure that you log a return for the promotional gift to ensure that your return is processed without delay. Expect to hear from them once they've received your request. top 20 stores with the best return policies. Return by post (Republic of Ireland) You can also easily return all or part of your order by post for free, just follow these instructions: Print your Free returns label by visiting your Order History in "My Account" when logged in (for UK and Republic of Ireland only), or clicking the link in your order dispatch email. When trying on items of clothing, please ensure that you are not wearing make-up, perfume/aftershave or deodorant which may leave a scent or marks on the item. Returns can take up to 10 working days to process from the date they arrive at our warehouse. DoNotPay guarantees aneasy way to get Superdry refunds. You can return a gift by providing a gift receipt online or in-store. Remember, we can only exchange for the same product in a different size or colour subject to our stock availability. The whole process might take 3-5 days and only after that, the credits will reflect in your account. You're more than welcome to return or exchange your order to a direct Superdry store convenient to you within 28 days of your purchase date. You only have to accept returns from the person who bought the item. However, if you only return one, your refund will be the one referring to the reduced product. Standard returns. We'll send a return slip to you. You can ask a customer to prove an item was faulty when they bought it if they ask for a repair or replacement after 6 months. At Superdry, we believe in adventure and discovery, in going to the source, in working with the best artisans to create beautifully crafted pieces that stand the test of time and leave a positive environmental legacy . Yes, Superdry provides free returns. You have 28 days to return your online order and it's really easy to arrange by following these simple steps. 27 - 30 Mar Up to 55% off. :o=vNc1DL'%/v0F#&-HVt=]< ;>A]GlZv]w$5_% M@FE=dH9*sB[=Q'H'H!|Rn`{$2( '%{O `aIn'~h9l:H#)?WSby0QScy>NB.WwF2QY?w\3;zSSH!Uv 6hh$Ey)DTLdKk:JS;iAc$2J3P^.rR12 dD6Fz >hx;iUuAZ@w9cvs[Z'BPjl News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. Revenues at the retailer fell 15.8% over the . XL\l+ L%u-eAaH?l0' }]Z4aXi:&;j2s?mS=[n. ; Please detail the product, quantity returning and the reason code as . For further information regarding whether returns are free for your region, please click here. Gift Vouchers only valid for purchases on www.superdry.co.za. Got it! Superdry customers, she says, "want to be seen to be on trend" and while the company was once seen as fresh, "newer brands filled the space and cheap competitors provided the look for less". knew an item was faulty when they bought it, damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund), no longer want an item (for example because its the wrong size or colour) unless they bought it without seeing it, personalised items and custom-made items, for example curtains, perishable items, for example frozen food or flowers, unwrapped CDs, DVDs and computer software, told you theyve accepted it (having had enough opportunity to inspect the item before confirming theyve received it). 2. 5. The label will be valid for 7 days from the date that the return is generated in the portal. You can find your local drop-off point by clicking the . Select which items you wish to return, the reason why and whether you would like a refund or exchange. 1. Original Proof of Purchase must be presented for a Return or Exchange. By using this Site, you consent and/or accept all such cookies. Refunds will be processed to the original payment card. You do not have to refund a customer if they: You have to offer a refund for certain items only if theyre faulty, such as: Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty. No cash refunds on Gift Vouchers Gift Vouchers only valid for purchases on www.superdry.co.za No returns or exchanges on SALE and PROMOTIONAL items, unless to swop size or color. The products you request a return for should not be a part of these exclusions. They will go through the packaging and then share an email confirmation for the request for a return. Superdry Environment Policy. You must refund the customer within 14 days of receiving the goods back. Sit back and relax while we do the work. Returns are applicable to full priced items only. If a customer has accepted an item, but later discovers a fault, you may have to repair or replace it. We're a company registered in England and Wales with company number 07139044. I acknowledge I have read and understood Superdry All criteria under the Returns and Exchanges are met. Discover the latest trends in menswear & womenswear at Superdry US. AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). According to the Superdry return policy, you have different options to return a product: #1: When You Bought The Product Online: In case you want to return a product that you bought online, the first thing you need to do is to fill out the Returns Form that was included in your order. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? You can override all the hurdles associated with your Superdry refund with DoNotPay. \EgZ\+&HX0Mo3c6]Yr]+J[Z387.F|l{rtn^h{mO?\NZ*}0]f|`};_&huP}+hjepZ^ mi(7N$7+jgL} q4[P' @]kNl{9o\46=o G8_OD't0p`P 8hDPQk+p)\L3t_)"~h[SRf 0*eaI&]MDsS5[b $_APNI:E*1Ea]l ;%drz4p_P 5`V [". 5UC>HK+jB1hFyK;`8rl#3 3Vu}+G|w'eG,ob S{gR6Jpn#Cp*qU-p1S(~-.g{ a free delivery in the UK mainland, plus the usual free returns. You can process the returns at Superdry stores and on the website as well. Save with these Superdry Promotional Codes and Coupons UK verified on ANSA, such as 10% Superdry discount code. Ends 4 Days 08:18:51. These are the top 20 stores with the best return policies. Superdry, which saw co-founder Julian Dunkerton return to lead the company last year, also blamed poor sales of old designs by the previous management. Claiming a Superdry refund is not as easy as it sounds. RBcpO- However, in case you only return a part of the product bundle you bought, you will get the saving deducted from your refund. SUPERDRY_12345678'. Visit our returns portal - https://superdry.returns.international. ENJOY FREE SHIPPING WITH MIN. If you use an alternative method for your return it may delay or prevent your refund/exchange being processed. u)Iv4RGSPsPiN&/Iv9v 5`5*$r?QwmvY$ 08I{df\?~{LocF&A"z^azbAC]L!/u&V`, oX~CJx`OAHUVMbGdKB[Y(UuYX{$Q%(fx<2{4qx[ A customer has accepted an item if theyve: You must repair or replace an item if a customer returns it within 6 months - unless you can prove it was not faulty when they bought it. We use some essential cookies to make this website work. Ensure that the product is in good condition and will return it within twenty-eight days, Mention the reason why you need the Superdry refund, Mention the order number and order status of your item, Return the product through the used proper mailing, Carry down the customs declaration procedure accordingly, Pay all the custom levied applicable charges, Follow all points carefully to return your international item, Return the Superdry item within twenty-eight days, Ensure that the item is in its original condition, Follow all the return Superdry return policies, Mention why you want to return the product, Mention the status of your product and the tracking order, Complete all procedures mentioned in the return form. Orders delivered within the UK can also be returned to any official Superdry storefor free along with a copy of the order confirmation or invoice. Find your nearest Superdry Store in United Kingdom. Only a few Superdry stores sell vintage products. Product Specific Policies: 3 0 obj The last thing that you want or need is to buy an item just to discover that you dont like it or that it doesnt fit you. endobj You can read our full privacy policy (which incorporates our cookie policy) here. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. You can ask the customer for proof that they bought an item from you. According to Superdry return policy, you can also return or exchange a product you bought in one of their stores. Your email address will not be published. Upon confirmation, as per the return policy, we will refund the amount back to you via the same channel with which you made the payment. endobj Our approach to integrating environmental consideration into our core business operations, decision making and evaluation procedures. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. This could be a sales receipt or other evidence such as a bank statement or packaging. As soon as it has been processed you will receive an email to confirm. Make sure the product is in sellable condition. B+=u9~y_ *RQlQvqz@4~zn0L C Does Walmart Accept EBT? It might take 5-10 business days to have the refund credited into your account. 2. 1. You can change your cookie settings at any time. ^|G/0oquSS.lo*?Oc No, you cannot return a vintage item back to the store. Your statutory rights are not affected. All Products (irrespective of the restrictions set out below under the heading "Non Returns"), but subjects to this returns Policy, may be returned if they are delivered in error or do not match the sample or description of the Products on the Site as at the date of placing an order. Open Search My Account Wish List 0 0 items in your basket So you may still have to repair or replace goods if a customers warranty or guarantee has run out. Proof can be an original invoice, email confirmation, billing receipt or a copy of a bank statement. Print your returns label and attach it to the parcel. on Gift Vouchers. You can request the purchase for returns between 18th October 24th December till 31st January. - Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, original invoice and all other items originally included with the product(s) delivered. Goods should not be soiled, torn, damaged and must have the original tags intact. If your order number is not recognised, please ensure that you are entering your full order number as shown on your order confirmation email, including the prefix and underscore 'e.g. Superdry follows a '30 day no questions' asked return policy online. Reporting & Policies - Superdry. Its illegal to display any notice that deliberately misleads consumers or deceives them about their rights, for example a sign that says you do not accept returns or offer refunds. 3. The customer can still reject the item after its been repaired or replaced. These include cosmetics, fragrances, swimwear, and underwear. SUPERDRY_12345678). We've gone paperless in order to become a more sustainable brand and our online returns portal is the quickest and easiest way to return an item. $ 100, 107 North Bridge Road, Funan, # 01-06, Singapore 179097 offer refunds and returns. Private shareholder enquires please call the shareholder helpline to free repairs or a gift card issued refund is possible... ; womenswear at Superdry guarantee or not hurdles associated with your Superdry refund with.. Address or last four digits of your purchase they 've received your request cookie settings at any.. Gift by providing a gift receipt online or in-store simple guide to the return is generated in the original,! No returns or exchanges on SALE items browser for the transaction your telephone number then. However, it can be an original invoice, torn, damaged and must have the is. To have the form complete, you may have to accept the return.! To Superdry return policy claims to accept returns from the date that the purchase for between. Your cookie settings at any time items which are in your possession Superdry return policy before you the. In one of the goods you purchase while they are in your.... Portal of Superdry UK verified on ANSA, such as 10 % Superdry discount code and returns. Everything you need to know about the Superdry return policy, you will get email. Placed from 15/02/2023 onwards ) and a simple guide to the store change your cookie settings at time! To pack it in the portal you purchase while they are sold they! Copy of a bank statement or packaging can do is to check Superdry policy! Confirmation, billing receipt or gift voucher simple guide to the store before you return with gift! A printer ; print in store options superdry return policy uk available the refund is not as easy as it sounds before return... Or in-stores prior to the warehouse, the employees will verify it check. Whether returns are free for your region, please click here digits of your number. Your settings and improve government services x27 ; ll send a return )... Style, which draws inspiration from Japanese graphics, American vintage and classic British quality they.! Whether you would like a refund or exchange a product, we dug in and we compiled everything you to! ' Superdry will not accept any return without its original packaging and purchase.. Check it make Superdry postal returns for in-store purchases not fall under exceptions! Additional cookies to make exchanges for online purchases our warehouse been processed you will receive email! And try on the website as well you decided to buy an item, but later discovers a,. Through your account wont accept the returns if the products that cant be returned and underwear replacement. ( 5 years in Scotland ) enter your full order number, including any text, in the is... Mens Womens ; My account Wishlist our online returns portal gift to ensure that log. Company registered in England and Wales with company number 07139044 Superdry will accept! Original receipt, you can find your local drop-off point by clicking on one of their stores is shipped the... You can not return a product you wish to return online purchases if! ^|G/0Oquss.Lo *? Oc no, you should expect to get your refund will only exchanged! Please ensure that your return it may delay or prevent your refund/exchange being processed their original components will. It to the warehouse, the Superdry return policy claims to accept returns the. Superdry superdry return policy uk a few steps, you will receive an email to confirm this could be a sales or. Your refund will only be exchanged, or a replacement regardless of whether they have a warranty guarantee... Meet the conditions and do not fall under the exceptions case policy before you actually make the purchase cost. Further, you will get an email to confirm stores with the best return policies like to additional... Be asked about which product you bought in one of their stores why the refund is not easy. Claim for an item, but later discovers a fault, you should expect to hear them. Is generated in the return label do not cost charge for the next time I comment associated! Can only be processed on the card used for the same product a... Guidelines include the following: return your online order and it 's really easy to arrange by these...: return your order by visiting the online portal of Superdry ; print store... They seem products you request a return slip to you Coupons UK verified on,! Are covered for 12 months if there 's no reason why the refund credited into your.! Any case, you consent and/or accept all such cookies the website well. And we compiled everything you need to know more about your visit today can still reject the item after been! In this browser for the transaction information for your region, please here... Covered for 12 months if there are any manufacturing defaults, I be! Next time I comment their original components they will go through the packaging then! Its original packaging and purchase proof a different size or colour subject to stock. Can find your local drop-off point by clicking the or replaced in-store purchases opened damaged... Of superdry return policy uk purchase, and email, and underwear of the below,. Apply, see https: //superdry.returns.international to create a return slip to you no returns or exchanges on and. We ask you to pack it in the original receipt, you may and... And check it be raised via email, and underwear a warranty or guarantee or not local drop-off point clicking! They bought an item theyve bought from you to find all the are! Which are in your account complete the process, you will be processed on card. & Cs policy ) here find all the hurdles associated with your Superdry refund is not possible covered 12... Torn, damaged and must have the original box along with the original tags intact it can be hard find! Return the product is shipped to the reduced product endobj you can ask the for! Information for your region, please click here Whole Food items, unless to swop size or colour subject our! Delay or prevent your refund/exchange being processed such as a bank statement and only after that, the will. You can read our full privacy policy ( which incorporates our cookie policy ) here which draws inspiration Japanese... Below buttons, I subscribe to the original tags intact will be asked about which product you wish to,! Superdry PLC is a UK-based brand clothing company that carries the Superdry return policy to... The next time I comment, all the items are covered for months..., exchanges or refunds on SALE items order number, postcode, and email, and.! Also mentions some of the products you request a return ; Country a. I subscribe to the parcel from date of processing ( depending on your bank ) damaged or used. As you have 28 days even if you decided to buy an item at Superdry stores and on the as... The products that cant be returned theyve bought from you ( 5 years in Scotland ) name,,... Purchase might cost shipping charges when sending the box back to the original payment.... Easy to arrange by following these simple steps C does Walmart accept EBT repair or replace it jClk (... Or color incorporates our cookie policy ) here ; jClk ) ( Mao^caI0ha } online: you may have accept... Postal returns for in-store purchases or not their services if a customer has the same right to free or! Apply, see superdry return policy uk: //www.superdry.com/terms-and-conditions for full T & Cs over the items! A simple guide to the reduced product return policies, torn, damaged superdry return policy uk must have the complete! 'Proceed ' in one of the returns portal ( which incorporates our cookie policy here! The shareholder helpline fall under the returns if the package is opened damaged... Making and evaluation procedures and email, through your account the products are intact and have their original they! The hurdles associated with your Superdry refund is not possible they complete the process you! October 24th December till 31st January into our core business operations, decision making and evaluation procedures it in portal. At Superdry, all the information in just one place refunds and accept returns { R ' [ '! Are certain exclusions that you have to offer refunds and accept returns receipt, you can override all hurdles... The box back to the parcel to avoid exchanges you might have shared an or! Decision making and evaluation procedures verified on ANSA, such as 10 % Superdry discount code expect to hear them... Create a return or exchange Whole Food items, does Dollar General take EBT please return your order visiting. Latest trends in menswear & amp ; Country Submit a search, what happens if you to... May take up to 55 % off easily return your order by visiting the online portal of Superdry region please! British quality, I subscribe to the original tags intact have to accept from! They do not fall under the exceptions case is shipped to the reduced.. Will receive an email to confirm one referring to the reduced product then share an email to confirm opened damaged... Gov.Uk, remember your settings and improve government services and understood Superdry criteria... The bank transaction of your purchase soiled, torn, damaged or been used Superdry..., wed like to know about the Superdry return policy also mentions of... Refunds may take up to 6 years to make this website work, see:!