There aren't any discounts on tickets for guests with disabilities or their carers, but if you have any other questions about DAS, we'd be hoppy to help. I registered for 2 rides, one is for 1:30 and the other is for 5:00 - those were the only times available. Yes! You cannot register at Disney Springs. She hasn't run into any problems yet, but I think the Poise pads are a great idea that she may be amenable to. Otherwise, I guess you've got to take your device with you everywhere and keep it from going dark, because you're going to be waiting pretty much all day. You can also purchase individual Lightning Lanes and select an arrival window. We'd recommend that the two DAS holders have separate MDE accounts, as each one will need their own DAS return time (two DAS holders can't be on the same one), but link everyone else in the party to both accounts. 2) ADA and DAS allow access, not excess. But RC must scan in for Soarin if the rest of us want to go on it using the DAS. Ask them if they need the key. Let us know if you have any more questions :). Thanks. Scroll down to "Ready to Chat with a Cast Member?" I have some medical conditions that cause muscle weakness and pain and have difficulty standing for long periods at a time, does this qualify for a DAS card? Create an account to follow your favorite communities and start taking part in conversations. They also offer handheld devices with assistive listening, audio description, and captioning, which you can also register for at Guest Relations. Do you have any tips? DAS passes are assigned on a case-by-case basis, so we recommend visiting Guest Relations as soon as you arrive. We're planning to visit Disney World in July and we were hoping to get a DAS pass. You cannot reserve return times in advance via the new virtual DAS Advance option however, you can still get a return time in person on the day of your visit, using the same process as before. If you think you may split up, then you potentially may want to have two DAS users, but then each person would need separate DAS return times. Just saying. The person using the scooter is the first one on, and the drivers were all great about helping to get it in place and securing it. Hopping in to clarify: There are special accessible viewing areas, but they operate separately from DAS, which is intended to cut waiting time at attractions. Maybe if there was a way to stop this "double dipping" it would help. How does the access to the rides work for DAS? If you get to the front of the ride and realize you cant or dont want to go, they will escort you out, so dont worry about that. Yes, you would need to reapply. We went to disney in 2018 and my then 3 year old suffered really bad with heat stroke and went to the emergency room and was on antibiotics last time we came to orlando. Disney World's Disability Access Service (DAS) provides assistance for guests and families with disabilities to navigate more easily and enjoy the parks. Pre-registration can be as early as 30 days in advance, but no less than two days before arrival. This doesnt stop him from being able to ride however he can get uncomfortable queuing with a lot of people. Trying to get to the parks early has always proven to be a good strategy. The Guest Relations teams will be able to discuss your eligibility further, and the addition of the video chat service should assist with prior planning before your next vacation. Will he be eligible for DAS and will he be able to get on many rides, were he will not have to be lifted too much by me that will be painful for both of us for a full day trip. The Disney Vacation Club is a great way to stay at Walt Disney World and is an excellent way for families to stay at a great price with many perks. After 60 days, you'll need to register again. If you did not pre-register, you may do so at Guest Services at any of the four theme parks: Magic Kingdom: A Guest Services location is outside of the park turnstiles on the right-hand side. The 8 Things You Need To Know About Genie+, and Lightning Lane Now. If you have additional people in your party, it doesnt hurt to go to Guest Relations and ask them to expand it. I offered my DOD ID card and doc letter without being asked. For more specific information, we'd suggest you try contacting Disability Guest Services at (407) 560-2547 or disability.services@disneyparks.com. Thank you so much for your reply. However it appears the pre registration DAS is only for US citizens :(. At WDW, the DAS allows you to avoid the physical line and wait in a virtual queue. Guest Services is located outside of the gates near the monorail entrance. I dont want to have to give anyone my medical file just to qualify. Find them and let them know you have a DAS pass. No way to find out beforehand? Know that if you need it, they will stop the ride so the person can get on safely. The diaper suggestion makes me want to cry. The Disney Disability Access Service (DAS) is a card they issue. We tried calling Disability Services at (407)-560-254 to confirm. You do need to describe the accommodations needed to fully enjoy the park. Once your boarding group is called, cast members will direct you on using DAS. Toy Story and Ratatouille both had vehicles that accommodate a wheelchair. Post all SW questions concerns, etc. Thanks for this great article its super helpful as coming from the UK a lot of the detail is omitted from the Disney site we access. If you have special circumstances or any concerns, talk to Guest Relations. Useful resources on how to save time at your favorite theme parks. Disney's DAS PassOnline Registration Link:https://disneyworld.disney.go.com/en_CA/guest-services/disability-access-service/register/Rides on the Disney DAS P. We plan to split up a bit on our park days, and have a group of 7 people total. There is a list of places you can go that are quiet to calm down. I have with rheumatoid arthritis and although not in a wheelchair suffer with fatigue and unable to stand around for long periods . We cant do unless we know ahead of time before booking. And leave 20 minutes before the nighttime shows. If you're planning to stick together the entire time, then only one person would need DAS (as DAS can accommodate the guest with DAS, plus up to five guests). Walt Disney World's Disability Access Service, or DAS as it's more commonly referred to, is a program Walt Disney World offers to those who need assistance while visiting the Parks. Unfortunately, we frogs can't offer much more assistance, but we'd suggest reaching out to Disability Services at (407) 560-2547 or sending an email to disability.services@disneyparks.com if you have general questions or concerns (however, they won't be able to assist with registering in advance you must do so through the DAS Advance video call). Most people register ahead of time. Puts my son at a distinct disadvantage. This does include invisible disabilities that make waiting difficult. Our step-by-step guides will save you up to 4 hours a day. Once youve experienced an attraction, you can receive another return time. No, the Guest Relations cast member will speak with the guest (or guardian) for whom DAS will be issued. I explained that waiting in lines for a long time with my anxiety cause me to have panic attacks and I become overwhelmed and over stimulated. My father has dementia and cannot wait long in lines without confusion. This is perfect example of entitlement. This is actually preventing our decision on going. You are using an out of date browser. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); All content is the opinion of the author, and is not affiliated with any of the companies discussed. I talked to a CM who said to explain that it's "dangerous" if she can't get to the facilities in a timely fashion. Guests now have the opportunity to pre-register via live video call and use DAS Advance pre-arrival planning, as well as selecting DAS return times through the My Disney Experience app. Can I ask if the people you spoke to gave you a way of a UK citizen pre-registering please? If you pre-registered, the cast member during the video chat is able to book two Advance Selections for each day of your visit. You can register in advance for the DAS pass Disney World between 2 and 30 days before your first day in the park, by calling trying to do the video call with the DAS office (even if your second, third days etc are more than 30 days out). Guest Services is in City Hall, the first building youll see. If you have a Magic Key pass, you can renew every 60 days. There just isn't a way to make this happen like that. Undercover Tourist is the leading supplier of online discount tickets to Orlando, Florida-area attractions, including Walt Disney World Resort, Universal Orlando Resort, SeaWorld Orlando, LEGOLAND Florida Resort and more. This was over video chat. I was denied DAS and had always used it in the past, so not sure what a trip would be like without it since we barely got by last time even with it. While DAS return times require you to wait the full standby time, Genie+ selections can be made for the next available time window and can be used right away. My mom has Alzheimers/Dementia is 83 yrs old. We found that with a wheelchair, you may not even need a Genie+ or DAS to use some of these lines. Where do I receive more return times for attractions? It wasn't until Disney changed the policy to "physical disabilities don't qualify for DAS" that people stopped doing it. If you are traveling with a larger party, then you could get DAS for both and split the party so that everyone is covered. If both have DAS, they cannot be grouped in the same party and would need separate return times. Or dont come!! The maximum is six guests per DAS. You can still sign up for DAS in person at the parks! Can Genie + be used to reserve more than one ride at a time and can a DAS pass and Genie + be used together? The Disney Disability Pass, is a free service provided by Disney for anyone who cannot wait in a traditional line. The more details you provide about your needs, the better DAS will work for you. They can fit up to two scooters on the bus, and only once did we have two scooters on the bus. 16 Reply ClaimOk8737 6 mo. Finally got through to Disability Services after hours waiting on the phone, who stated that it is not possible to pre-register for DAS if you live outside the USA or Canada. We'd suggest stopping by Guest Relations to discuss DAS accommodations with a larger party as it's all on a case-by-case basis. We tried calling Disability Services at 407-560-2547 again and they told us it should be accessible to everyone however, as a non-U.S. citizen, you are not the only one to have an issue with this. I am 30. Thanks a million for the response! Go to that attraction during the allotted time and enjoy! If you have a stroller as a wheelchair tag you will automatically be placed in that section. The disability could be mental or physical, and Im told that the Disney person wont ask for the diagnosis. Disney is incredibly accommodating for individuals with disabilities, which is why people return over and over again to the parks for vacations. Once RC was in her seat, the scooter sat to the side until the ride was over. Note that DAS is still determined on a case-by-case basis. Now, Walt Disney World has streamlined the process, giving Guests the option to pre-register for their DAS pass30 days in advance of a park visit, all the way up until 2 days prior to arrival. You need to explain why you can't wait in line. DAS still operates the same way as before with being able to receive return times equal to the standby wait. We learned that the hard way. Would a condition that requires you to be near a restroom all the time qualify for DAS? Guests under 18 years of age must have parent or guardian permission to call. I'm located in Australia. Cart. Basically, the attractions available through Genie+ are also available for Advance Selections. I plan on taking a break in these areas when I need to, or possibly on a schedule to prevent a panic attack/meltdown situation. Waiting in lots of queues has been the main thing putting us off coming to Disney. Sign in. I have anxiety and am prone to panic attacks when around a lot of people. This service is also known as the Disney disability pass. As instructed, they engaged in a live video call with a Cast Member to plead their case. Ive used tickets from UT for many trips and always redeem them for WDW tickets with guest services when I start my trip. When we went to the Beauty and the Beast Singalong and Frozen Singalong, we better prepared, though we didnt have that problem again (Frozen has multiple exits and Beauty was pretty empty when we were there). We absolutely do! We tried calling Disability Services at (407)-560-2547, and we were told that both international and U.S.-based guests could pre-register for DAS. Purchasing Genie+ is not necessary when utilizing DAS, but there may be days where using both could be helpful, such as peak holiday times. Allow about 10 to 15 minutes to complete the process. Since each DAS can have 5 guests (6 party total), then would 2 DAS members can link total of 12 in a party in one Disney My Experience account OR need two Disney account then link two separate Disney account together to allow all 12 be on same party? There are special viewing areas on parade routes and some shows for guests with disabilities, but those cannot be reserved and are on a first-come, first-served basis. We highly encourage you to take advantage of the early registration when its available this fall, as it will make your first day in the parks much less stressful. For a better experience, please enable JavaScript in your browser before proceeding. The DAS allows the family of the guest with the disability to come back at that time with the DAS guest. In England I have an access card. You may hear some people refer to it as a disability pass or DAS card. Using some secret entrance? Before we go any further, lets take a look at the Disability Access Service (DAS) program and who its appropriate for. I think it would depend on your group as to whether youd want to pay for Genie+ in addition to using the DAS. Let us help you with your next Disney Vacation. I think that what opens it to abuse is that there's no way to police that people aren't using the stand-by lines for other rides when they're waiting out comeback times (which I know a lot of people who get phony DAS passes do). Generally, Guest Services does not keep records and policies could change, so it's not guaranteed. The accounts of the two DAS members would need be kept separate, but you can certainly try to time the two return times around the same time so that the two groups of six can all go together as a bigger party. You can only make one Genie+ selection at a time, but you can have overlapping Genie+ selections. In all I had the best experience at Epcot and Animal Kingdom, thanks to the pass. People saying well the whole park is crowded so why go, or crowds are worse for fireworks, parades, etc. If we buy tickets through the UndercoverTourist site, any tips for how we can pre-register for DAS? Then eventually when I see lines down go back in and make my purchase. Several others questioned why the original poster thought an ADHD and Anxiety diagnosis would even qualify their child for the pass, claiming theyd be taking it from someone who truly needs it.Moderators have since locked the thread, prohibiting future comments. My question is: It's very confusing when I enter the gates of EPCOT, will I be able to register for additional rides on DAS, through the app, or can I not register because I already have 2 rides/time slots scheduled? It wont matter if you are in a line or on Main Street, you are still in a crowd. Share them in the comments below! Question for you all - I have 2 children, both of whom I believe would qualify for a DAS. 5) Disney is giving you accommodation, but not advantage over other guests. You can spend the time anywhere in the park and then return to enjoy the ride. I registered for the DAS pass for my son today. You should be fine, based on the fact that children under 3 who don't have a ticket can stay with their groups when using Genie+ or an individual Lightning Lane selection. Once tapped into the park, a DAS button will appear in the app. Hi - thank you for this website its very useful. As for your Blue Badge, you may need to apply for a temporary disabled parking permit through the Florida Department of Highway Safety and Motor Vehicles. I would call back and speak with a supervisor. just really wondering what happens in these cases. We are going to Disneyland at the end of September and our brother has multiple disabilities. I don't think we'll be saying it's dangerous though (except it is for infection reasons, which I failed to mention). Disney offers a Disability Access Services pass, DAS for short. <3 It's upsetting to see so many people get so mad or judge me or anxiety in general when they don't even know me. We will be arriving in the USA two day before our tickets start. They are all Lightening Lane attractions that people can PAY to book. Universal elements and all related indicia TM & 2023 Universal Studios. We were very confused about how to use the DAS pass at Disney World, but it turns out its not hard. Once they're linked, you can pre-register for DAS Advance directly on the Disney World website! At the time of the launch, this service will only be available in English, so this is important to keep in mind if English isnt your native language. No, DAS is valid for 60 days once registered. Until then, just a piece of advice, usually the person "complaining on reddit" as one user wrote, is usually the person who needs it. Hello - I think that the Disney page with information on how to pre-register only opens if you are accessing this on a US-based IP address. Hi, is this available to non-USA residents? Period. 1) I think the DAS was applied properly in your case. You do not need to purchase Genie+ or individual selections to utilize DAS. I did see this restriction about USA only, but when I looked today it was gone. Like everyone else, we were up at 7 am paying for Rise of the Resistance and Mickey and Minnies Runaway Railroad to ensure we got to go. Already inside Magic Kingdom? Have a list of your top attractions at each park so you can book the. Perhaps look into other options if you get denied again. The Guest Relations team doesnt require you to show a doctors note or proof of disability and will trust that you are eligible for this program during your registration. As for the guests, if everyones connected to both children, then you can select the people who are accompanying each DAS holder. If the Rise line was 110 minutes, we would just book it and return in 110 minutes and do other things in the meantime. You leave the scooter at the loading area and transfer to a WDW wheelchair for the ride. They will then scan your child's pass/MagicBand, then scan everyone in your party's pass/MagicBand that wants to go on the ride. It happens - that's why they make Depends. You have to wait the same amount of time as the people in the standby line, but you dont have to do it in the actual line. You would only need one person to have DAS, unless your group is larger than 6 people total. I read your blog and Disney's information about it, but it's worded weird. Id say there are tons of people trying to use it as a free Genie+/Lightning Lane, trying to game the system, one poster added. At restaurants, they will let you bring the scooter to the table, but then someone from the party may need to bring it outside, and then back again when its time to go. Is the new Genie + the same as a DAS pass? An elementary teacher taking every opportunity to go to Florida and explore Disney, Universal, and Orlando. He is deaf, mentally challenged and legally blind. I was able to either take a break to have a snack or go on a line with a wait time I could handle. You must return in that one hour, or they may not honor the reservation. The two kids would need to be separate (cant be listed as a guest of the other kid) and each would need their own return times. Guests must enter the theme park of their choice, then go to Guest. You do not need to have a doctors note or even reveal the details about you or the individual's disabilities. 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